Training Restaurant jobs

The Customer Service & Training Specialist plays a pivotal role in maintaining high service standards, elevating guest satisfaction, and building a high-performing store team. This position balances direct floor support with hands-on coaching—ensuring that every team member, from new hires to seasoned staff, delivers exceptional, consistent hospitality in alignment with brand values.

Staff Training & Onboarding

• New Hire Onboarding: Conduct structured, hands-on orientation and service training for new front-of-house (FOH) employees.
• Continuous Skill Upskilling: Conduct regular refreshers and upskilling sessions for existing staff to maintain consistent service execution.
• Standard Operating Procedures (SOPs): Ensure all team members understand and adhere to brand standards, proper table service, upsell techniques, and order accuracy.
• Performance Evaluation: Assess staff service readiness through floor observations, quizzes, and practical evaluations before they transition to independent shifts.

Floor Supervision & Hospitality Excellence

• Leading by Example: Provide warm, attentive, and efficient customer service on the floor during peak and off-peak hours.
• Service Flow Monitoring: Observe daily store operations to identify service bottlenecks, long wait times, or areas needing immediate operational support.
• Product Knowledge: Train staff on menu items, allergen information, special promotions, and pairing recommendations to enhance guest experiences.

Guest Relations & Issue Resolution

• Guest Feedback: Actively gather guest feedback and handle real-time complaints or special requests with empathy and professionalism.
• Recovery & Resolution: Coach staff on standard recovery procedures (e.g., handling order mistakes or delayed orders smoothly).
• Loyalty & Promotion: Promote store initiatives, loyalty programs, and seasonal campaigns to guests and instruct team members on effective promotion techniques.

Quality Control & Audit

• Service Audits: Conduct periodic internal service audits and mystery-shopper evaluations to measure overall store service quality.
• Feedback Loops: Collaborate with the Store Manager to identify training gaps and design targeted coaching plans for struggling staff members.

Pay: From Php27,560.00 per month

Benefits:

• Employee discount
• Free parking
• On-site parking
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Ability to commute/relocate:

• Cabanatuan, Nueva Ecija: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is the largest team of front-of-house employees you have managed or trained at one time?
• Are you open to extending your shift or working extra hours if an urgent situation arises at the store?
• In your experience, how long does it usually take to fully train a new employee until they are ready to work independently on the floor?
• Out of every 10 new hires you train, how many typically successfully pass probation and stay with the team past 6 months?

Education:

• Bachelor's (Required)

Experience:

• Customer Service Specialist - F&B: 2 years (Preferred)

Location:

• Cabanatuan, Nueva Ecija (Preferred)

Work Location: In person