Skip to main content
Post your resume and find your next job on Indeed!

Telus International, Tsr jobs in Makati

Sort by: -
    • Escalate complex or unresolved issues to the appropriate technical or engineering teams.
    • Experience using *ticketing systems, CRM platforms, customer support…
    • View all WeConnect Technology jobs - Mandaluyong jobs
    • Salary Search: Technical Support Representative salaries in Mandaluyong
    • With or without BPO experience.
    • At least Senior High School graduate or equivalent.
    • Handle customer inquiries through phone, chat, or email.
    • Escalate complex issues to the engineering or field service team as required.
    • Prior experience in technical support, customer service, or a similar role.
    • Senior High School (SHS) Graduate or Equivalent and higher.
    • Senior High School (SHS) Graduate or Equivalent and higher.
    • Premium Consumer Electronics Tech*.
  • View similar jobs with this employer
    • Escalate complex or unresolved concerns to the appropriate support teams when necessary.
    • No prior BPO or customer service experience required; comprehensive…
    • We're looking for experienced Technical Support Representatives to join our Premium Consumer Electronics Account.
    • At least Senior High School Graduate.
    • Educational Background: High school (Old Curriculum), K12 Graduate, or College Level.
    • TELUS FIFA [Fiber Inventory and Fulfillment Assurance] is Telus’ customer…
    • Provide client resolutions via Zendesk or escalate to CSM/appropriate stakeholders with complete findings.
    • We’re looking for an experienced Tier 2 Technical…
    • Initiates the preparation and installation of necessary updates or software for desktop or laptop for the new employees.
    • Disables account for exiting employees.
    • High School Graduate, SHS Graduate or College level with at least 12mos BPO or Non BPO experience.
    • College Graduate with or without BPO experience.
    • B2B and/or B2C support experience.
    • Deliver resolutions through Zendesk or escalate issues with complete findings.
    • Resolve backend issues and bugs using Jira.
    • College Graduate/Associate Graduate with or without BPO experience.
    • ✔ Technical Support (Voice) Account.
    • SHS Graduate with atleast 24mos CFE/CCE.
    • Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to…
    • (Desktop or Laptop, printers and scanners repair).
    • Candidate must possess at least ECE, Computer Engineering/Technical/IT or equivalent.
    • Support a variety of customer service related functions in call center environment.
    • Provide the highest level of customer support when responding to balance…

Job Post Details

Technical Support Representative - job post

WeConnect Technology
Mandaluyong
PHP 40,000 - PHP 45,000 a month

Job details

Pay

  • PHP 40,000 - PHP 45,000 a month

Job type

  • Full-time

Location

Mandaluyong

Full job description

We are looking for a Technical Support Representative to provide technical assistance and excellent customer service to users of our SaaS products. The role will be responsible for troubleshooting technical concerns, identifying root causes, providing timely solutions, and escalating complex issues to the appropriate teams.

The successful candidate will work closely with customers and internal teams such as Product, Engineering, and Customer Success to resolve issues, improve product usage, and contribute to an overall positive customer experience.

Key Responsibilities:

  • Respond to customer inquiries and provide timely technical support through available support channels.
  • Troubleshoot and resolve issues related to software applications, system functionality, and account-related concerns.
  • Identify the root cause of technical issues and provide clear and appropriate solutions.
  • Escalate complex or unresolved issues to the appropriate technical or engineering teams.
  • Document customer interactions, reported issues, troubleshooting steps, and resolutions accurately.
  • Monitor and follow up on open support tickets to ensure timely resolution.
  • Assist customers in understanding and effectively using the company's software products and features.
  • Gather and communicate customer feedback to Product, Engineering, and Customer Success teams.
  • Identify recurring technical issues and recommend improvements to reduce future support cases.
  • Maintain updated knowledge of product features, system changes, and new technologies.
  • Collaborate with cross-functional teams to resolve customer concerns and improve overall product experience.
  • Perform other technical support and customer service-related tasks as assigned.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field is preferred.
  • At least 1 year of experience in Technical Support, IT Support, Customer Support, or a similar role is an advantage.
  • Basic understanding of software applications, APIs, SaaS platforms, and general technical concepts.
  • Strong troubleshooting and problem-solving skills.
  • Excellent written and verbal communication skills in English.
  • Experience using ticketing systems, CRM platforms, customer support tools, or similar systems.
  • Strong attention to detail and ability to accurately document technical issues.
  • Ability to handle multiple customer concerns while maintaining quality and responsiveness.
  • Comfortable working with customers and explaining technical information in a simple and understandable manner.
  • Highly adaptable and willing to learn new software, tools, and technologies.
  • Ability to work independently as well as collaboratively with cross-functional teams.
  • Willing to work on-site/hybrid and on shifting schedules, including weekends or holidays, if required by business operations.

ASIDE FROM THE BASIC SALARY, YOU WILL RECEIVE COMMISSION OF 20% MONTHLY INCENTIVE!

Pay: Php40,000.00 - Php45,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance

Work Location: In person

Let Employers Find YouUpload Your Resume