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Technical Support Representative jobs in Manila

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    • 2–4 years of experience in technical support, customer service, help desk, or another tech-focused support role.
    • Bonus Points If You Have.
    • With or without BPO Experience.
    • Completed at least Senior High School or two (2) years of college education.
    • Paid training from day one.
    • 1–2 years of experience in technical support, client support, application support, service desk, or a similar customer-facing technology role.
    • View all Fintech jobs - Makati jobs - Technical Support Specialist jobs in Makati
    • Salary Search: POS Support Technical Specialist salaries in Makati
    • Handle inbound customer inquiries and technical support concerns.
    • Work with your team to provide reliable technical support.
    • Pay: Up to Php27,000.00 per month.
    • You are to document customer information and recurring technical issues to support product quality programs and product development.
    • Escalate complex customer complaints or technical issues to the appropriate support team.
    • Minimum of 3 years’ experience in technical support or a similar role.
    • Willingness to undergo comprehensive training and progressively take on more complex technical support responsibilities.
    • Handle inbound customer inquiries and technical support concerns.
    • Identify and resolve common technical concerns.
    • Up to ₱27,000 monthly basic salary.
    • Perform other technical support and administrative tasks as assigned.
    • Provide first-level technical support to users by resolving software and hardware-related…
    • At least two years of experience in Helpdesk support, customer service, service coordination, contract administration, document control or compliance support.
  • View similar jobs with this employer
    • Using effective communication, technical and analytical skills, the representative provides technical support including but not limited to software and web…
    • At least 3+ years of experience in technical support, IT helpdesk, SaaS support, technical operations, or a related technical role.
    • Must have strong technical background for modems, routers, hardware devices such as laptops, desktops, and/or printers.
    • Basic knowledge in IT networking.
    • College Graduate w/ 1yr TSR Exp in BPO.
    • College level w/ 4 yrs EXP up to TSR exp in BPO.
    • Willing to undergo onsite process for 1-day hiring.
    • Respond to customer calls, emails, and chats for technical support.
    • As a Tech Support Representative, you will assist customers with technical issues…
Confidential logo
Technical Support Representative | ₱37.5K Package | Gaming Tech | PIONEER ACCOUNT!
Confidential
·
3.2
Ortigas
PHP 37,500 a month
Permanent, Full-time
Apply now

Job details

PHP 37,500 a month
Permanent, Full-time
Ortigas

Full job description

What You’ll Bring

Join our Pioneer Account and be part of the team helping shape a brand-new customer support operation from the ground up. We’re looking for candidates who bring strong technical knowledge, customer service skills, and the flexibility to thrive in an early-stage environment.

  • 2–4 years of experience in technical support, customer service, help desk, or another tech-focused support role
  • Strong knowledge of consumer technology, including hardware, software, applications, connectivity, and basic troubleshooting
  • Ability to simplify technical issues and provide clear, easy-to-follow solutions to non-technical customers
  • Excellent written English communication skills, with a tone that is professional, clear, approachable, and customer-friendly
  • Minimum typing speed of 40 WPM with strong accuracy
  • Experience handling billing and payment concerns, returns, orders, and customer account requests
  • A strong customer-first mindset, with patience, empathy, accountability, and a focus on delivering positive customer outcomes
  • Ability to work independently, make sound decisions, and adapt quickly in a fast-paced, newly launched operation

Bonus Points If You Have

  • Experience with Intercom or similar customer service and CRM platforms
  • Familiarity with Notion or comparable knowledge management tools
  • Experience supporting consumer electronics, connected devices, or digital memberships/subscriptions
  • Previous experience in a pioneer, pilot, newly launched, or early-stage account
  • Experience building, improving, or implementing support processes and workflows as a team or organization grows

Applicant Privacy Notice & Consent

1. How We Use Your Data

When you apply for a position with us, Enshored, Inc. (“Enshored”) collects and processes your personal data to evaluate your suitability for employment. This includes reviewing your resume, references, and any details provided during interviews. Your data may also be shared with our authorized service providers who process data on our behalf, solely in connection with this recruitment activity.

2. Retention

If your application is successful, this data will become part of your personnel file. If we do not hire you at this time, we will keep your information on file for two (2) years for record-keeping and talent pool purposes.

3. Your Rights

You have the right to access, correct, or request the deletion of your personal data at any time by contacting our Data Protection Officer at pri@enshored.com. To learn more about how we handle and protect your information, please read our full Applicant Privacy Notice.

Consent Statement

By submitting your application and resume through this job board, you expressly consent to the processing of your personal data for recruitment and hiring purposes as described above and in accordance with Enshored’s Applicant Privacy Notice.

#EnshoredJobs

Pay: Php37,500.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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