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    • At least 6 months experience of customer-facing experience providing technical support and troubleshooting software or technology products.
    • View all INFINITY SUPPORT PHILIPPINES INC jobs - Work from Home jobs - Technical Support Representative jobs in Work from Home
    • Salary Search: Technical Support Representative (Blended) - Work From Home BPO salaries in Work from Home
    • See popular questions & answers about INFINITY SUPPORT PHILIPPINES INC
    • 2+ years in customer support (technical support or call center environment preferred).
    • Technical support : 2 years (Preferred).
    • Provide advanced technical support to customers who are experiencing complex technical issues with their products or services while delivering excellent…
    • 2–4 years of experience in technical support, customer service, help desk, or another tech-focused support role.
    • Bonus Points If You Have.
    • Perform other technical support and administrative tasks as assigned.
    • Provide first-level technical support to users by resolving software and hardware-related…
    • Respond to inbound technical support requests via phone, chat, or email.
    • Respond to inbound technical support requests via phone, chat, or email.
    • Maintain accurate records of customer interactions and technical resolutions.
    • Monitor support queues and ensure service level agreements are met.
    • Escalate complex customer complaints or technical issues to the appropriate support team.
    • Minimum of 3 years’ experience in technical support or a similar role.
    • With or without BPO Experience.
    • Completed at least Senior High School or two (2) years of college education.
    • Paid training from day one.
    • The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life.
    • 6 Months experience in BPO Sales.
    • Escalate complex technical problems to the appropriate support team.
    • Assist customers with technical questions and concerns.
    • Salary package of up to ₱45,000.
    • Ability to gather and analyze technical data.
    • We are looking for a top notch T1 and Advanced Technical Support agent with a lot tech savvy to provide assistance…
    • 2 years of technical support experience (including support on the user-facing end): Preferably supporting customers via email and chat.
  • View similar jobs with this employer
    • Experience providing excellent customer support while handling challenging technical complaints.
    • Understanding of technical writing requirements.
    • Previous experience in technical support, IT support, help desk, customer technical support, or field support strongly preferred.

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Technical Support Representative (Blended) - Work From Home BPO
INFINITY SUPPORT PHILIPPINES INC
·
1.6
Remote
From PHP 23,000 a month
Full-time
Apply now

Job details

From PHP 23,000 a month
Full-time
Remote

Full job description

WORK-SET UP:

  • Work-from-Home
  • Shifting schedule
  • For Blended (Phone with Email/Chat)

Role Overview: The Technical Support Engineer provides technical and customer support for cybersecurity software and services.

Key Responsibilities:

  • Respond to calls, emails, and chat inquiries from customers and end-users.
  • Research, diagnose, troubleshoot, and resolve technical issues related to software and security products.
  • Provide clear, professional, and empathetic communication to resolve technical issues promptly.

Required Skills & Qualifications:

  • At least 6 months experience of customer-facing experience providing technical support and troubleshooting software or technology products.
  • Familiarity with cybersecurity products such as antivirus, VPN, firewall, or password management solutions is an advantage.
  • Comfortable with technical concepts and possesses strong analytical and problem-solving skills.
  • Outstanding customer service skills with empathy for customers.
  • Excellent written and verbal English communication skills.
  • Able to work independently and collaborate effectively with a globally distributed team.

Pay: From Php23,000.00 per month

Benefits:

  • Paid training
  • Work from home

Application Question(s):

  • Where is your Work-from-home location?

Experience:

  • BPO: 1 year (Preferred)
  • Technical Support: 1 year (Preferred)

Work Location: Remote

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