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    • At least 6 months experience of customer-facing experience providing technical support and troubleshooting software or technology products.
    • View all INFINITY SUPPORT PHILIPPINES INC jobs - Work from Home jobs - Technical Support Representative jobs in Work from Home
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    • See popular questions & answers about INFINITY SUPPORT PHILIPPINES INC
    • Previous experience in technical support, IT support, help desk, customer technical support, or field support strongly preferred.
    • The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life.
    • 6 Months experience in BPO Sales.
    • Basic knowledge in technical troubleshooting.
    • Help Desk Associate Specialist are expected to provide 1st level technical assistance and support to internal…
    • With or without BPO Experience.
    • Completed at least Senior High School or two (2) years of college education.
    • Paid training from day one.
    • Degree in a technical discipline or equivalent experience.
    • One to two years of experience working in a service and/or technical support environment supporting…
    • Respond to inbound technical support requests via phone, chat, or email.
    • Respond to inbound technical support requests via phone, chat, or email.
    • Assist customers with technical questions and concerns.
    • Maintain quality standards and deliver excellent customer support.
    • Salary package of up to ₱45,000.
    • Provide technical guidance and coaching on internet connectivity issues, network troubleshooting, and customer support processes.
    • You’re a great fit for our technical support team if you possess excellent English communication skills, exceptional attention to detail with a knack for multi-…
    • Escalate complex technical concerns to the appropriate support team.
    • Provide technical assistance to customers experiencing IT-related issues.
    • 1–2 years of experience in technical support, client support, application support, service desk, or a similar customer-facing technology role.
    • No BPO or technical support experience required.
    • At Telesys, you can start without previous BPO or technical support experience.
    • Up to ₱27,000 monthly.
  • View similar jobs with this employer
    • Follow technical support procedures and service standards.
    • Getting started in technical support can feel challenging when many opportunities ask for previous…
    • 1–2 years of experience in technical support, client support, service desk, application support, or a comparable technology-enabled support role.
Technical Support Representative (Blended) - Work From Home BPO
INFINITY SUPPORT PHILIPPINES INC
·
1.6
Remote
From PHP 23,000 a month
Full-time
Apply now

Job details

From PHP 23,000 a month
Full-time
Remote

Full job description

WORK-SET UP:

  • Work-from-Home
  • Shifting schedule
  • For Blended (Phone with Email/Chat)

Role Overview: The Technical Support Engineer provides technical and customer support for cybersecurity software and services.

Key Responsibilities:

  • Respond to calls, emails, and chat inquiries from customers and end-users.
  • Research, diagnose, troubleshoot, and resolve technical issues related to software and security products.
  • Provide clear, professional, and empathetic communication to resolve technical issues promptly.

Required Skills & Qualifications:

  • At least 6 months experience of customer-facing experience providing technical support and troubleshooting software or technology products.
  • Familiarity with cybersecurity products such as antivirus, VPN, firewall, or password management solutions is an advantage.
  • Comfortable with technical concepts and possesses strong analytical and problem-solving skills.
  • Outstanding customer service skills with empathy for customers.
  • Excellent written and verbal English communication skills.
  • Able to work independently and collaborate effectively with a globally distributed team.

Pay: From Php23,000.00 per month

Benefits:

  • Paid training
  • Work from home

Application Question(s):

  • Where is your Work-from-home location?

Experience:

  • BPO: 1 year (Preferred)
  • Technical Support: 1 year (Preferred)

Work Location: Remote

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