Systems Support Specialist jobs

ABOUT THE ROLE
Calidad Services designs, deploys, and supports security and low-voltage systems — video surveillance, access control, intrusion, and monitoring — across commercial, residential, and municipal sites. This role is the escalation point: when Tier 1 has exhausted what they can check, when a system behaves in ways nobody can explain, or when a design decision needs to be made before install, this role owns it.

KEY RESPONSIBILITIES

• Own escalated troubleshooting across device, network, platform, and vendor boundaries, driving issues to a documented root cause rather than a workaround.
• Design and configure network architecture — VLANs, subnets, routing, firewall rules, port forwarding, and VPN tunnels — for security systems on customer and standalone networks.
• Design, align, and configure point-to-point and point-to-multipoint wireless links at the radio level, including channel/frequency planning and interference mitigation.
• Review designs, device schedules, risers, and submittals before install to catch bandwidth, storage, power, and integration problems on paper.
• Own integration architecture between video, access control, intrusion, analytics, and monitoring platforms.
• Apply and enforce security hardening standards — segmentation, least-privilege access, credential and certificate management, and secure remote access.
• Push vendor and manufacturer issues to resolution with specific findings and documented next steps.
• Serve as technical mentor and escalation path for Tier 1, reviewing their findings and directing corrective action.
• Help build and improve configuration standards, documentation requirements, and QC gates.

WHAT YOU'LL BRING

• Strong hands-on experience across access control, CCTV, intrusion, and video monitoring systems
• Solid networking: subnetting, VLAN/trunk configuration, routing, DHCP/DNS, firewall rules, port forwarding, VPN, PoE budgeting, bandwidth planning
• Real point-to-point wireless experience — aligning, tuning, and troubleshooting links, not just installing them
• Ability to isolate root cause across hardware, software, network, and vendor layers
• Ability to read, review, and challenge drawings, submittals, risers, and device schedules
• Strong independent judgment on when to resolve versus escalate
• Strong documentation habits — issue logs, root-cause records, corrective actions, risk summaries
• Ability to mentor and give clear technical direction to junior staff and field technicians remotely
• Reliable high-speed internet and a workspace suitable for remote technical work

NICE TO HAVE

• Network security practices: segmentation strategy, least-privilege design, hardening standards, certificate handling
• CompTIA Network+/Security+, CCNA, or equivalent certification
• Manufacturer certifications in access control, video, intrusion, or networking
• Experience with cellular gateways, VPN hub-and-spoke, or off-grid connectivity
• Scripting, API, or automation experience
• Prior experience as a lead tech, systems/field engineer, or senior technical support engineer

Why This Role

You'll own real systems, not tickets. The work spans device hardware, networking, platform configuration, and integration architecture across live client sites — with a direct line to the person setting technical direction. Both roles are fully remote, with real technical ownership and a defined path forward: Tier 1 into Tier 2/3, and Tier 2/3 into senior systems engineering.

Apply now!

Pay: Php37,600.00 - Php94,000.00 per month

Application Question(s):

• Have you worked in security integration, low-voltage systems, or a related trade (vs. general IT only)?
• Have you supported systems remotely, without being on-site to physically touch the hardware?
• Have you worked as the escalation point for other technicians (not just handled your own tickets)?

Language:

• English (Required)

Work Location: Remote