Systems Support Specialist jobs

About PathBuilder

PathBuilder Technologies Philippines, Inc. is a Philippine technology company building PathBuilder, an AI-native Learning Intelligence Platform that makes personalized learning possible at institutional scale.

Schools have always had systems that manage learning. PathBuilder was built to ensure it. The platform helps universities, colleges, senior high schools, review centers, and training institutions teach every student according to exactly what that student needs, instead ofteaching everyone the same way and hoping it works.

PathBuilder is used by institutions across the Philippines and is growing quickly. Its research and development is supported by the Department of Science and Technology, and the company has been recognized by innovation and award-giving bodies both locally and internationally.

PathBuilder is scaling nationwide and expanding into Southeast Asia and beyond, building a Filipino education technology company for the world.

About the Role

If you can turn a frustrated user into a confident one, we want you.

The Technical Support Specialist takes care ofthe schools, teachers, and students who use PathBuilder every day. This role works closely with the COO, the Account Managers, and the development team, and is the first line ofsupport for every institution on the platform.

Please note: this is a client and user support role, not a developer role.

Key Responsibilities

Client and user support

• Handle support requests from institutions, faculty, administrators, and students
• Troubleshoot platform and mobile app issues and resolve them end to end
• Communicate clearly with users and follow through until issues are closed

Platform setup and configuration

• Set up client accounts, user roles, permissions, and student enrollment
• Perform bulk data uploads and verify data accuracy
• Configure platform settings and controls based on client requirements

Escalation and documentation

• Document issues clearly with reproduction steps and screenshots
• Coordinate with the development team on complex issues
• Maintain the knowledge base and common-issue documentation

Client enablement

• Train client administrators on platform use
• Build support guides and user documentation

Qualifications

Required

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
• Clear and patient communication in English and Filipino. You must be able to explain things to people who are not technical
• Strong troubleshooting instincts. You investigate a problem before passing it on
• Comfortable with computers, web applications, and browser tools
• Strong spreadsheet skills (Excel or Google Sheets)
• Organized and reliable, with consistent follow-through
• Reliable internet connection and a suitable work-from-home setup
• Fresh graduates are welcome to apply

Advantageous

• Previous technical support or help desk experience
• Familiarity with ticketing systems (Zendesk, Freshdesk, Jira Service Management)
• Basic SQL knowledge
• Experience in the education sector
• Technical skills such as database queries and support tools will be taught. What matters most is how you think and how you treat people.

This role is for you if

• You dig into a problem before passing it to someone else
• You can explain the same thing three times without losing patience
• You update people before they have to ask

This role is not for you if

• You lose patience with users
• You are only here as a stepping stone into development

What We Offer

• Base salary of PHP 18,000 to 25,000 per month
• Day shift schedule, Monday to Friday. No graveyard shift
• Annual salary review
• Annual training and development budget
• 13th month pay and full government contributions (SSS, PhilHealth, Pag-IBIG)
• Clear career progression: Specialist, Senior Specialist, Client Success Lead
• Fully remote work setup, with onsite for team meetings

Our Values in Hiring

In a startup, every role is a vital role. We are looking for people who own their work without being followed up, say what is true even when it is uncomfortable, ask questions instead ofguessing, and want to be trained rather than just assigned.

We select for character, capability, and willingness to learn. Applicants from all schools and backgrounds are welcome.

How to Apply

Send your resume to admin@pathbuilderedu.com

Subject line: [Position Name] Application, [Your Name]

In your email, tell us in three sentences why you are the right person for this role.

Pay: Php18,000.00 - Php25,000.00 per month

Benefits:

• Flexible schedule
• Flextime
• Work from home

Education:

• Bachelor's (Required)

Work Location: Remote