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    • Contribute to internal knowledge base documentation to support continuous improvement and future issue resolution.
    • View all Ben Edictio jobs - Ortigas jobs - System Engineer jobs in Ortigas
    • Salary Search: System and Support Engineer salaries in Ortigas
    • Minimum of 5 years of experience in technical support, IT service delivery, or systems administration, including experience in a senior support, Tier 2, or…
    • O Provide customer support related to basic system automation and legacy products and solutions.
    • The Associate Technical Support Engineer is responsible for…
    • This individual will serve as the first, second and third line of support for complex technical issues and will play a key role in ensuring system stability,…
  • View similar jobs with this employer
    • Previous experience working in an MSP or fast-paced IT support environment.
    • You'll still provide brilliant technical support, delight customers and solve…
    • Proficiency in using support ticketing systems and remote support tools.
    • Collaborate with other support team members to share knowledge, discuss challenges, and…
    • 2 to 4+ years of relevant technical support or engineering experience.
    • Flexibility to work in shifting schedules to support 24/7 operations.
    • 3+ years of IT support experience.
    • Assist with incoming support calls when needed.
    • Handle escalated support tickets from Tier 1 technicians.
    • Experience with technical or product support.
    • Create, update, and maintain knowledge base articles and support documentation.
    • Experience in application support, technical support, production support or a similar IT support role.
    • Analyse application logs, system behaviour and error…
    • Partner with the US-based IT team to coordinate priorities, share regional context and maintain consistent support practices across the organization.
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    • Document findings and solutions clearly to support knowledge sharing within the team.
    • Collaborate with cross-functional teams to gather information and…
    • Assist in maintaining and improving support processes to enhance service delivery.
    • Engage proactively with stakeholders to understand and address their support…
    • Additionally, the role may involve being on-call to support 24x7 customer operations.
    • Customer Focus: Dedicated to delivering exceptional support and ensuring a…
    • Provide solutions within the team's support scope and coordinate with specialized support teams when required.
    • Respect agreed service levels and KPI´s.

Job Post Details

System and Support Engineer
Ben Edictio
·
4.5
Ortigas
Up to PHP 100,000 a month
Permanent, Full-time
Apply now

Job details

Up to PHP 100,000 a month
Permanent, Full-time
Ortigas

Full job description

Help Desk & IT Support

  • Diagnose and resolve technical issues involving hardware, software, networks, and peripherals.
  • Respond to user inquiries via phone and email, ensuring a positive and helpful experience.
  • Guide users on IT policies, procedures, and available resources; provide basic training on software and hardware usage.
  • Oversee and manage the Jira Service Desk ticket queue, ensuring SLAs are consistently met.
  • Act as the escalation point for advanced end‑user technical issues, escalating unresolved cases to specialized teams when necessary.
  • Configure and set up computer systems, software, networks, mailboxes, and AVD environments for new or existing staff.
  • Assist with password resets, account management, and access issues across Microsoft 365 and Entra ID.
  • Maintain records of IT assets, including hardware, software, and user support documentation.
  • Monitor computer systems and network performance, identifying areas for improvement in IT processes.
  • Keep up‑to‑date with emerging technologies and industry best practices.

Patch Management

  • Manage and deploy security patches and updates for operating systems, applications, and firmware using Intune.
  • Maintain patch compliance reporting and remediation procedures.
  • Collaborate with MSP partners to assess vulnerabilities and prioritize patching schedules.
  • Draft reports to track patching status, highlight issues, and demonstrate compliance with security policies.

User Account Management

  • Administer user lifecycle processes in Microsoft 365 and Entra ID.
  • Enforce RBAC, MFA, and least‑privilege access policies.
  • Automate account provisioning and de‑provisioning tasks using PowerShell or other scripting tools.
  • Conduct regular reviews of access rights and monitor user activity for suspicious behavior or potential breaches.

Email Security & Spam Filtering

  • Configure and maintain email filtering tools (Microsoft Defender for Office 365).
  • Monitor and respond to email‑based threats, phishing attempts, and spam incidents.
  • Implement email security best practices, including SPF, DKIM, and DMARC.

Leadership & Knowledge Sharing

  • Provide mentorship and guidance to Tier 1 staff, fostering skill development and confidence.
  • Contribute to internal knowledge base documentation to support continuous improvement and future issue resolution.

Pay: Up to Php100,000.00 per month

Work Location: In person

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