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Customer Service Supervisor (Hotel101-Davao) - job post

DoubleDragon
3.5 out of 5 stars
Davao City
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Job details

Job type

  • Full-time

Location

Davao City

Full job description

Full-Time

Davao City

Application deadline: in 0 days


Customer Service Supervisor (Hotel101-Davao)

Qualifications:

  • Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related course

  • At least 1-2 years work experience in the same role, or any relevant experience

  • Knowledge in MS Office applications, OPERA system, and other relevant software

  • Excellent communication, customer service, and organizational skills.


Duties and Responsibilities:

  • Ensures overall guest experience meets and exceeds expectations of guests on a daily basis

  • Identifies, plans, and resolves customer concerns and complaints

  • Ensures all guests feedback and concerns are replied to and resolved

  • Ensures that all employees adhere to the hotel’s service standards and brand promise in order to delight guests, and ensures good customer feedback.

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