Social Worker jobs

Job Summary

The Social Worker Assistant provides support in assisting patients and their families with social and financial concerns. Responsibilities include gathering patient information, maintaining case records, assisting in processing medical assistance requirements, facilitating referrals, coordinating with hospital departments, and ensuring the confidentiality of patient information. The position works under the supervision of the Social Worker and helps ensure the efficient delivery of social services to patients.

Duties and Responsibilities

• Assist the Social Worker in identifying patients who may require social, financial, or other forms of assistance.
• Assist in conducting initial interviews and gathering relevant patient and family information for social service assessment.
• Help prepare, organize, and maintain patient case records, social service forms, assessment documents, and other pertinent files.
• Assist patients and their families in understanding the requirements and procedures for accessing available hospital assistance programs, medical assistance, and other applicable social welfare services.
• Facilitate the preparation and processing of required documents for financial assistance, referrals, and other social service interventions, subject to hospital policies and the supervising social worker's approval.
• Coordinate with hospital departments, including the billing section, admitting section, patient care units, and other concerned offices, regarding patient social service needs.
• Provide information and appropriate guidance to patients and their families regarding available social services and hospital procedures.
• Assist in the preparation of reports, statistical summaries, correspondence, and other departmental documents.
• Maintain the confidentiality of patient information and ensure the proper handling of medical and social service records in accordance with hospital policies and applicable data privacy regulations.
• Demonstrate courtesy, compassion, professionalism, and respect when dealing with patients, families, hospital personnel, and external service providers.
• Perform other related duties as may be assigned by the immediate supervisor, consistent with the position and hospital policies.

Qualifications

• Graduate of a Bachelor’s degree in Social Work or a related field.
• Experience in a hospital, healthcare facility, social welfare agency, or community service organization is an advantage.
• Knowledge of basic social service procedures, patient assistance programs, and documentation practices is preferred.
• Good communication, interpersonal, and organizational skills.
• Ability to maintain accurate records and handle confidential information.
• Compassionate, patient, trustworthy, and capable of working with individuals from diverse backgrounds.
• Basic computer literacy and proficiency in preparing reports and correspondence.
• Willingness to work in a hospital environment and coordinate with different departments as needed.

Benefits:

• Promotion to permanent employee

Work Location: In person