Sm Corporate Offices jobs

JOB SUMMARY

The BOH Administrative Support Staff provides administrative and operational support to Joel’s Place back-of-house operations. The role supports goods receiving and inventory documentation, administrative records, basic accounting and cash-related documentation as assigned, housekeeping and facilities coordination, compliance records, and cross-functional follow-up. The position helps ensure that BOH records are accurate, complete, traceable, and submitted on time while escalating discrepancies and decisions requiring supervisor approval.

As part of the store operating structure, the role supports the Team Leader – BOH Admin Support and Kitchen Supervisor by maintaining reliable documentation and coordination across kitchen, receiving, inventory, and related support functions. The role does not independently approve purchasing, cash adjustments, stock write-offs, supplier decisions, or food-safety dispositions.

DUTIES AND RESPONSIBILITIES

1. Goods Receiving & Inventory Control

• Receive deliveries from approved suppliers following established receiving procedures.
• Verify purchase orders, delivery receipts, invoices, quantities, product specifications, and pricing.
• Inspect incoming merchandise for quality, freshness, packaging integrity, expiration dates, and compliance with approved supplier standards.
• Reject, quarantine, or escalate damaged, contaminated, expired, or non-conforming products.
• Accurately record all receiving transactions in the inventory management system.
• Ensure products are properly labeled, dated, and transferred to designated storage areas.
• Implement FEFO (First-Expired, First-Out) and FIFO inventory rotation practices.
• Assist in cycle counts, physical inventory, stock reconciliation, transfers, and stock adjustments.
• Monitor inventory accuracy and report shortages, overages, damages, and shrinkage.

2. Food Safety, Quality & Excellence (FSQE)

Serve as an active participant in Joel’s Place’s Food Safety, Quality & Excellence (FSQE) Program by ensuring receiving, storage, inventory, housekeeping, and documentation processes fully comply with food safety, quality, and operational standards.

Food Safety

• Verify all incoming food products comply with Joel’s Place food safety specifications.
• Maintain cold chain integrity during receiving and storage.
• Monitor storage temperatures and environmental conditions.
• Ensure proper segregation of raw, cooked, ready-to-eat, allergen, and non-food products.
• Practice proper labeling, dating, traceability, and product identification.
• Immediately isolate and report unsafe, expired, contaminated, or damaged products.
• Support HACCP principles and all applicable food safety regulations.

Quality Assurance

• Inspect product freshness, appearance, shelf life, packaging, and quality before acceptance.
• Verify compliance with approved supplier specifications.
• Maintain receiving documentation to support traceability and product recall procedures.
• Support internal and external FSQE audits.

Operational Excellence

• Maintain clean, organized, and audit-ready receiving, storage, and stockroom areas.
• Ensure compliance with sanitation schedules and housekeeping standards.
• Support continuous improvement initiatives to enhance operational efficiency and compliance.

3. Administrative Support

• Prepare, organize, and maintain operational reports, logs, and store documentation.
• File, safeguard, and maintain complete and accurate records.
• Process administrative forms and operational documents accurately and on time.
• Monitor office supplies and coordinate replenishment.
• Support employee attendance records, scheduling documents, and store communications.
• Coordinate documentation required by Corporate Support Departments.
• Maintain confidentiality of company information and records.

4. Inventory & Stockroom Management

• Maintain organized stockrooms, storage areas, and inventory locations.
• Monitor stock levels and communicate replenishment requirements.
• Assist in stock transfers, returns, adjustments, and inventory investigations.
• Ensure inventory records remain accurate and up to date.
• Support shrinkage prevention initiatives.

5. Housekeeping & Facilities Management

• Maintain cleanliness, organization, and orderliness of all back-office areas, receiving docks, stockrooms, offices, utility rooms, employee facilities, and other non-selling areas.
• Coordinate housekeeping schedules and ensure compliance with Joel’s Place cleanliness standards.
• Monitor waste segregation, disposal, and environmental compliance.
• Maintain adequate supplies of cleaning materials and housekeeping equipment.
• Report maintenance issues involving building facilities, refrigeration, lighting, plumbing, electrical systems, and air-conditioning.
• Coordinate with maintenance, pest control, housekeeping, and other service providers when assigned.

Support workplace safety, emergency preparedness, and occupational health initiatives.

6. Operational Compliance & Asset Protection

• Ensure compliance with company policies, SOPs, regulatory requirements, and internal controls.
• Safeguard inventory, documents, cash, equipment, and company assets.
• Maintain complete and accurate operational documentation.
• Support internal and external audits.
• Participate in continuous improvement and compliance initiatives.

7. Teamwork & Cross-Functional Support

• Cllaborate effectively with Frontline, Kitchen, Grocery/Retail, Finance, Supply Chain, and Management teams.
• Provide operational support across functions during peak business periods.
• Participate in training, coaching, and cross-functional development.
• Promote teamwork, accountability, operational discipline, and continuous improvement.

MINIMUM JOB REQUIREMENTS

Education

• At least Senior High School graduate; vocational training or college-level studies in Office Administration, Business Administration, Hospitality Management or a related field is an advantage.

Others

• Experience in receiving, inventory control, administration, basic accounting support, warehousing, hospitality or retail operations is preferred.
• Basic MS Office/spreadsheet skills, accuracy in documentation, organization, confidentiality and follow-through are required.
• Fresh graduates with strong administrative and organizational skills may be considered.

Benefits:

• Employee discount
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person