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    • We are seeking an experienced Senior Technical Support who can independently handle client and technical support concerns while maintaining excellent service…
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    • Previous technical support or help desk experience.
    • Build support guides and user documentation.
    • Technical skills such as database queries and support tools…
    • Maintain accurate records of customer interactions and technical resolutions.
    • Monitor support queues and ensure service level agreements are met.
    • Operational support and workflow management.
    • Client-facing support or internal stakeholder collaboration.
    • Lack client-facing or operational support experience.
    • Act as a senior escalation point for complex reactive support tickets across the service desk.
    • Strong written and verbal communication with both technical and…
    • You will combine customer empathy with strong SQL, troubleshooting, and technical communication skills to investigate data inconsistencies, safely support…
    • Answering support calls and serving as a trusted technical resource for customers when issues arise.
    • Communicating complex technical concepts in plain,…
    • Excellent verbal and written communication skills for both technical and non-technical audiences.
    • Serve as a senior technical point of contact, investigating…
    • Provide technical support to customers via email and other written channels (no phone support).
    • 3+ years of technical support experience, ideally within a SaaS…
    • Maintain exceptional ticket documentation and technical standards.
    • Provide technical direction during critical incidents and outages.
    • O Site-to-site VPNs.
    • Experience in customer support (preferably in SaaS, eCommerce, or tech) is an ADVANTAGE.
    • Proactive, customer-first mindset, with a curiosity to understand the…
    • Strong customer communication skills in English and a passion for technical support.
    • Continuous Learning: Keep up with new troubleshooting techniques and…
    • Do you have 3–5+ years in one or more of the following: Windows Support, Help Desk, Product Support, Field Support, Customer Support Engineering, Systems…
    • Minimum 2 years of experience in a technical support, IT helpdesk, or desktop support role.
    • Excellent communication and interpersonal skills, with the ability…
    • Provide advanced technical guidance and support to lower-level IT support staff.
    • Excellent communication skills to liaise with technical and non-technical…

Job Post Details

Senior Technical Support - job post

Skubbs Private Limited
3.4 out of 5 stars
Work from Home
From PHP 35,000 a month

Job details

Pay

  • From PHP 35,000 a month

Job type

  • Permanent

Location

Work from Home

Full job description

Role Description

We are seeking an experienced Senior Technical Support who can independently handle client and technical support concerns while maintaining excellent service standards. The ideal candidate has a strong background in support operations, can manage multiple issues efficiently, and is capable of guiding junior team members when needed.

About Skubbs

Skubbs is a digital solutions and technology services company providing innovative support across various business functions. The IT Support role will assist in maintaining internal systems, user devices, and network infrastructure to ensure smooth operations for its teams.

Key Responsibilities
Client & Technical Support

  • Provide advanced troubleshooting and resolution for technical and operational issues.
  • Respond to client inquiries promptly and professionally.
  • Ensure all support tickets are properly documented, tracked, and resolved within agreed SLAs.
  • Handle escalations and complex concerns with minimal supervision.

Operations & Coordination

  • Work closely with Project Managers, Developers, QA, and internal teams to resolve issues.
  • Monitor support queues and ensure timely response and closure of tickets.
  • Identify recurring problems and recommend improvements to processes or systems.

Leadership & Mentorship

  • Guide and assist junior support staff on issue handling and best practices.
  • Support knowledge sharing and training initiatives.

Documentation & Reporting

  • Maintain accurate support documentation and incident logs.
  • Prepare reports on recurring issues, response times, and service performance.

Qualifications

  • Diploma or Degree in IT, Computer Science, Business, or related field.
  • Minimum 3–5 years of experience in Technical Support, IT Support, or Customer Support roles.
  • Experience handling client communications and managing support tickets.
  • Strong troubleshooting and analytical skills.
  • Excellent written and verbal communication skills.

Pay: From Php35,000.00 per month

Work Location: Remote

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