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    • We are seeking an experienced Senior Technical Support who can independently handle client and technical support concerns while maintaining excellent service…
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    • Maintain accurate records of customer interactions and technical resolutions.
    • Monitor support queues and ensure service level agreements are met.
    • Experience in customer support (preferably in SaaS, eCommerce, or tech) is an ADVANTAGE.
    • Proactive, customer-first mindset, with a curiosity to understand the…
    • Responding to technical support enquiries received through phone, email, ticketing systems, and other support channels.
    • HMO plus 1 FREE dependent from day one!
    • Act as a senior escalation point for complex reactive support tickets across the service desk.
    • Strong written and verbal communication with both technical and…
    • Operational support and workflow management.
    • Client-facing support or internal stakeholder collaboration.
    • Lack client-facing or operational support experience.
    • Minimum 5 years of experience in a support desk or technical support role, specifically focusing on Level 2 application or IT product support.
    • 2+ years of experience in customer support or technical support roles – MUST.
    • Provide customer support by phone, email, and chat in a timely manner.
    • 3+ years of experience providing help desk or technical support.
    • Ability to explain technical concepts clearly to non-technical audiences.
    • Strong attention to detail and ability to simplify technical jargon.
    • Tackle second-level support issues like a pro—hardware, software, networks, and more.
    • 1 to 2 years of solid technical support experience specifically working in a web hosting environment.
    • Provide world-class technical support to hosting customers…
    • Experience providing Level 2 technical support and troubleshooting complex infrastructure issues.
    • Mentor and support junior engineers through coaching,…
    • Main objective is to provide support to incoming requests from HTB users & customers across all products.
    • Let's redefine cyber security expertise standards and…
    • Communicate technical information clearly to technical and non-technical customers, provide timely updates, and confirm service restoration or request…
    • Provide basic technical support to customers who are experiencing technical issues with their products or services.
    • Adhere to company policies and procedures.

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Job Post Details

Senior Technical Support - job post

Skubbs Private Limited
3.4 out of 5 stars
Work from Home
From PHP 35,000 a month

Job details

Pay

  • From PHP 35,000 a month

Job type

  • Permanent

Location

Work from Home

Full job description

Role Description

We are seeking an experienced Senior Technical Support who can independently handle client and technical support concerns while maintaining excellent service standards. The ideal candidate has a strong background in support operations, can manage multiple issues efficiently, and is capable of guiding junior team members when needed.

About Skubbs

Skubbs is a digital solutions and technology services company providing innovative support across various business functions. The IT Support role will assist in maintaining internal systems, user devices, and network infrastructure to ensure smooth operations for its teams.

Key Responsibilities
Client & Technical Support

  • Provide advanced troubleshooting and resolution for technical and operational issues.
  • Respond to client inquiries promptly and professionally.
  • Ensure all support tickets are properly documented, tracked, and resolved within agreed SLAs.
  • Handle escalations and complex concerns with minimal supervision.

Operations & Coordination

  • Work closely with Project Managers, Developers, QA, and internal teams to resolve issues.
  • Monitor support queues and ensure timely response and closure of tickets.
  • Identify recurring problems and recommend improvements to processes or systems.

Leadership & Mentorship

  • Guide and assist junior support staff on issue handling and best practices.
  • Support knowledge sharing and training initiatives.

Documentation & Reporting

  • Maintain accurate support documentation and incident logs.
  • Prepare reports on recurring issues, response times, and service performance.

Qualifications

  • Diploma or Degree in IT, Computer Science, Business, or related field.
  • Minimum 3–5 years of experience in Technical Support, IT Support, or Customer Support roles.
  • Experience handling client communications and managing support tickets.
  • Strong troubleshooting and analytical skills.
  • Excellent written and verbal communication skills.

Pay: From Php35,000.00 per month

Work Location: Remote

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