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Senior Support Engineer jobs

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    • Windows Server & Active Directory: Hands-on experience in administration, group policies, and advanced AD troubleshooting.
    • View all Onboard Outsourcing jobs - Work from Home jobs - Support Engineer jobs in Work from Home
    • Salary Search: Senior Support Engineer (L3) - AU Client salaries in Work from Home
    • Demonstrated experience in a senior technical role handling L3 escalations and project implementation.
    • Acting as the senior escalation point for complex…
    • 5–10+ years of experience in IT engineering or senior technical support.
    • Escalate issues as necessary to appropriate support tiers or teams.
    • Analyze and assist with automation of manual support tasks where appropriate using Al or Scripts.
    • 2-3 years of experience in Technical Support environment.
    • At least 1 year of relevant experience in IT support, service desk, application support, or a related technology role.
    • Health coverage you can count on.
    • Monitor hybrid energy systems (solar PV, BESS systems, HV distribution) outside normal working hours using SCADA and…
    • Analyze and assist with automation of manual support tasks where appropriate using Al or Scripts.
    • 2-3 years of experience in Technical Support environment.
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    • The successful candidate will provide advanced technical support, troubleshooting, and problem resolution for clients.
  • View similar jobs with this employer
    • Prior experience in support engineering, software engineering, data engineering, or a highly technical startup support role.
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    • Serve as the main leader of career support for important clients and senior stakeholders.
    • 8–12+ years of experience in operations, customer support, or related…
    • 2+ years of professional technical support experience.
    • Escalation and Triage: Triage complex issues accurately and escalate them to senior support groups as…
    • Design, implement, and support solutions involving:
    • Lead or support client-facing projects, including:
    • Experience working with executive-level or senior client…
    • Work closely with other engineers and support staff during incidents and deployments.
    • Handle escalated support tickets and technical incidents.
    • Provide remote and onsite support for critical incidents, installations, upgrades, migrations, assessments, maintenance windows, and customer escalations;…
    • Escalate unresolved issues to the appropriate support teams.
    • At least 5 years in a senior with advanced technical expertise.

Job Post Details

Senior Support Engineer (L3) - AU Client - job post

Onboard Outsourcing
Work from Home
PHP 75,000 - PHP 90,000 a month

Job details

Pay

  • PHP 75,000 - PHP 90,000 a month

Job type

  • Full-time

Location

Work from Home

Full job description

Technical Skills & Core Competencies:

  • Windows Server & Active Directory: Hands-on experience in administration, group policies, and advanced AD troubleshooting.
  • Microsoft 365 Administration: Proven tenant-level administration across Exchange Online, SharePoint, Teams, Intune, and Hybrid environments.
  • Virtualization & Storage: Deep knowledge of Hyper-V deployment, management, and troubleshooting, including Clusters and basic SAN understanding.
  • Advanced Networking & Security: Proven troubleshooting experience with VLANs, Firewall policy management, VPNs, and DNS/DHCP/VoIP.
  • Cloud & Zero Trust Security: Configuring and managing Microsoft Defender, Entra ID Conditional Access (CA), MFA configurations, and Email Security (including SPF/DMARC/DKIM). Solid understanding of Zero Trust security frameworks.
  • Disaster Recovery & Scripting: Hands-on experience executing DR restores and practical knowledge of PowerShell scripting for automation.
  • Mandatory PSA & RMM Platforms: Working experience with ConnectWise Manage and N-able RMM.
  • Virtual Desktop Infrastructure: Experience working within secure Azure Virtual Desktop (AVD) environments.
  • Documentation & Communication: Strong ability to document technical processes in PSA platforms, paired with exceptional stakeholder communication skills—specifically knowing what, how, and when to communicate critical updates to clients.

Required & Preferred Certifications:

  • Mandatory Baseline Certifications:
  • All 4 Microsoft Fundamentals (or equivalent proven enterprise experience)
  • AZ-104 (Microsoft Azure Administrator)
  • MD-102 (Endpoint Administrator)
  • MS-102 (Microsoft 365 Administrator)
  • Advantageous / Preferred Certifications (Highly Valued):
  • Additional Microsoft Administrative Certifications (e.g., AZ-800/801 Windows Server Hybrid Administrator)
  • 3CX Basic & Advanced Telephony Certifications
  • Firewall & Networking Certifications (SonicWall Preferred)
  • Linux Administration Certifications (Enterprise Red Hat Preferred)

Pay: Php75,000.00 - Php90,000.00 per month

Work Location: Remote

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