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Job Post Details

Customer Service Coordinator - job post

DUNBRAE SUBIC INC.
Olongapo
From PHP 94.40 an hour

Job details

Pay

  • From PHP 94.40 an hour

Job type

  • Full-time

Location

Olongapo

Full job description

Dunbrae Subic Incorporated - Our People Are Our Business

Who we are and what we do:

Dunbrae Subic Inc. is a multi-faceted, innovative business with offerings ranging from traditional BPO Services, Manufacturing, Customer Support, Sales, Facilities Maintenance, IT Services, Software Integration, Web and Graphic Design, 3rd Party Warehousing, Technical Support, and CAD Services.

Our vision is to establish Dunbrae Subic Inc. as the Centre of Excellence for providing best-in-class manufacturing and outsourcing services to our clients.

Here at Dunbrae, our greatest strength is our people. We have a passionate team who enjoy working with each other and deliver great value for our customers whether it be going the extra mile, improving the processes, and overall contributing to a positive workplace environment. We put the welfare and development of our people at the front and center of what we do. We pride ourselves on our leadership team and the support we provide for our team members. Ask our teams about it!

Position Overview:

To provide exceptional customer experience via all customer contact channels including but not limited to: phone and email correspondence by providing assistance in terms of coordination and completion of subcontracting jobs.

SPECIFIC OBJECTIVES:

1. Pro-actively manage jobs to optimize efficiency, skills, and locations to achieve a timely response, achieve customer satisfaction and cost effectiveness utilising available resources.

2. Coordinate activities between the customer, sales and other functional areas of the business to meet organizational goals.

3. Liaising with Service Managers nationally to ensure sub-contractors are constantly updating their technical skills.

4. Monitor technician movements and allocate jobs to technicians

5. Ensure information is accurately and efficiently provided to customers and Service Coordinators.

SKILLS AND EXPERIENCE:

EDUCATION:

  • Bachelor’s Degree
  • Vocational Education

WORK EXPERIENCE:

  • 3 years of experience in similar role or capacity; Customer Service experience is an advantage

TECHNICAL KNOWLEDGE:

  • Proficiency in MS Office.

LANGUAGE SKILLS:

  • Strong written and verbal communication skills

What we can offer you in return:

  • We typically offer good pay rates to our team which is above the industry in the region.
  • We provide our team with a generous Semi-Private Health Care Insurance Program or (HMO) upon joining.
  • Our team is entitled to double the Annual Leave entitlement prescribed by the Philippine Labor Law and annual leave entitlements continue to accrue.
  • We offer Sick Leave or Carer’s leave – a leave entitlement extended to your loved ones
  • We offer several employee benefits programs, such as Years of Service Awards, Milestone Celebrations, Sports Activities, etc.
  • We provide In-house Training Programs.
  • Free Shuttle service within SBMA.
  • Free Parking
  • Company Uniform
  • Laundry Allowance every month
  • Rice Subsidy every month
  • Work Schedule: 7:00am-4:00pm
  • (Monday-Friday)

WE WANT YOU TO BE PART OF OUR TEAM!

Join us by sending your resume to careers@dunbraesubic.ph.

Job Type: Full-time

Pay: From Php94.40 per hour

Benefits:

  • Additional leave
  • Company events
  • Employee discount
  • Free parking
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Transportation service provided

Ability to commute/relocate:

  • Olongapo: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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