Roche jobs

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.

Creating a world where we all have more time with the people we love.
That’s what makes us Roche.

The Opportunity

Essential Duties and Responsibilities: include the following (other duties may be assigned)

• Provides internal staff (Sales, CS Engineer, distributor) training for the operation/principle of analyzers and general laboratory practices
• Conducts operator training for end users after installation of instruments
• Installs, configures& optimizes instruments including method verification& sample workflow.
• Complete the instrument implementation according to the plan.
• Provides go live support and ensure the customers are able to successfully and independently operate the Roche systems in their laboratory
• Provides education to the customer related to instrument operation and result interpretation including the performance of the instrument and impact on medical decision
• Coordinates customer evaluation of instruments& reagents and assists customers in the evaluation of products
• Handles the customer complaint, inquiry and troubleshooting of instruments& reagents and provide comprehensive problem resolution to the customer via phone or on-site, in line with customer expectations
• Visits the customer on a regular basis. Timely feedback on customer situation and report market information to ensure customer satisfaction and loyalty
• Implements, maintains and updates customer products including Service and Quality Notification promptly
• Provide new software/assay support including assay setup, refresher training, software and technical updates
• Ensures to update the CRM in a timely manner and accurately. Proficiently use tools such as Rexis, PIM, and RDK and improve the service skills by continuous learning.
• Escalates cases and communicates issues to GCS/CIR. Collaborate with Sales and Technical to provide the alternative solution in case of product quality issue
• Provides technical support for scientific and commercial events
• Applications will take turns in manning the call center (#ROCHE)
• Comprehensive understanding of related service SOP and strictly implement them
• Documentation of all service related activities as per Roche standards.
• Supports Phase In Phase Out plan of instruments

Additional Responsibilities:

• Attends/completes all required online and F2F trainings (Role specific, Safety Responsibility and Compliance) within specified time limit
• Identifies, collects and immediately reports all safety related information on Roche products to Local Safety Responsible as per Roche requirements and local regulations

Who You Are

Education and/or Experience:

• Licensed Bachelor Degree in Medical Technology
• Minimum two of (2) years of laboratory practice
• Multinational company experience is preferred
• Customer Service Applications experience will be added advantage
• Location: Manila/NCR

Language Skills:

• Proficient in both English and Filipino (written& spoken)

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.