Restaurant Customer Service jobs

Our Food Servers are dedicated to creating a memorable dining experience for guests through exceptional service, attention to detail, and effective teamwork. They greet guests, take and serve orders, and ensure a clean and welcoming dining environment. They demonstrate strong customer focus, communication, and problem-solving skills. Ultimately, they represent the Mary Grace brand and contribute to its reputation by maintaining high standards of quality, sanitation, and consistency in mind.

If you love making people feel at home while getting their fill, now is the best time to apply!

Job Responsibilities:

• Provides customer service and satisfaction; able to follow Mary Grace Foods, Inc's service standards, building emotional connection and customer delight with every interaction.
• Understands and empathizes with customers' needs and concerns, ensuring they feel valued, and their requests are taken seriously.
• Quickly responds to any issues or complaints from guests with a focus on maintaining guest satisfaction and minimizing disruption to their dining experience.
• Enters orders into the POS system according to standards.
• Ensures that the food is presented attractively and meets Mary Grace Foods, Inc.’s standards before serving to guests.
• Ensures that food portions and presentations are consistent with the restaurant’s menu specifications and quality standards.
• Deals with customer feedback based on standards.
• Issues bills, accepts payments, and provides change accordingly.
• Conducts routine inspections of the dining area, including tables and chairs, to ensure cleanliness and proper setup.
• Addresses any issues with table settings, such as damaged or dirty items, promptly to maintain a high-quality dining experience.
• Assists in receiving and inspecting deliveries to ensure quality and accuracy.
• Conducts beginning and ending inventory count.
• Performs other tasks assigned by their immediate supervisor.

Qualifications:

• Graduate of bachelor’s degree in Hotel & Restaurant Management or equivalent / College level with at least 2 years of related experience in a casual dining full-service restaurant
• Fresh graduates are welcome to apply
• Has good verbal and written communications skills
• Amenable to work on a shifting schedule, with possible overtime work (including holidays, weekends, and night shift schedules)
• Amenable to walk and stand for long periods, as service demands, and carry heavy-weight materials and to get exposed to cold/hot food preparation and food service environments
• Amenable to get exposed to food allergens

What's in-store for you?

✅ Distributed Service Charge... on top of your salary!

✅ Company-paid HMO

✅ 24-Day Wellness Leaves

✅ Career Growth and Trainings

✅ Employee Perks & Discounts

✅ Nurturing and Encouraging Work Culture

Job Type: Full-time

Pay: From Php26,127.91 per month

Benefits:

• Employee discount
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Application Question(s):

• What are your salary expectations for the role?

Experience:

• Restaurant management: 5 years (Required)

Work Location: In person