Restaurant Customer Service jobs

PURPOSE: This versatile role combines serving, bartending, and cashier duties. Will possess excellent customer service skills, a strong work ethic, and the ability to manage multiple responsibilities while maintaining a positive and professional attitude.

KEY ACCOUNTABILITIES:

• Greet customers warmly, escort them to their tables, and present menus.
• Take food and beverage orders from customers accurately and efficiently.
• Maintain a clean and organized dining area by clearing dishes, setting tables, and assisting with other housekeeping duties as needed.
• Provide detailed menu information, answer questions about ingredients, and recommend items based on customer preferences.
• Ensure proper handling of guest complaints or concerns, escalating issues to management when necessary.
• Follow all safety and sanitation guidelines when handling food and beverages.
• Collaborate with the kitchen and management team to ensure smooth service and customer satisfaction.
• Serve drinks to customers in a timely and courteous manner, ensuring proper portioning and garnishing.
• Maintain cleanliness and organization of the bar area, including washing glassware and cleaning countertops.
• Restock the bar with supplies such as liquor, mixers, garnishes, ice, and other ingredients.
• Process guest payments efficiently, including cash, credit card, or mobile payments.
• Ensure all transactions are recorded accurately and provide customers with correct receipts.
• Assist customers with any billing or payment issues and resolve them in a polite and professional manner.
• Balance the cash register at the end of the shift, ensuring all sales and tips are accounted for properly.
• Perform additional duties as requested by management.

MINIMUM QUALIFICATIONS:

EDUCATION: Bachelor's degree in hospitality management, or any food & service industry related courses

EXPERIENCE: Previous experience in a restaurant, bar, or customer service role is preferred.

SKILLS:

• Detail oriented.
• Ability to work in a fast-paced, high-energy environment.
• Patient, honest and trustworthy.
• Strong communication skills and the ability to work well with a team.
• Basic math skills for handling cash and processing payments.
• Flexibility to work evenings, weekends, and holidays as needed.
• Ability to multitask and remain calm under pressure.
• Friendly and personable

SUPERVISION: Standard; attention to detail required.

Job Types: Full-time, Permanent

Pay: Php28,000.00 - Php30,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Work Location: In person