Restaurant Cafe Supervisor jobs

Job Summary

The Store Supervisor leads daily store operations while delivering the Harlan Coffee experience with consistency, warmth, and attention to detail. This role supports the team, drives store performance, and ensures exceptional service at every touchpoint.

Key Responsibilities

• Lead and coach the store team to deliver exceptional customer service and operational standards.
• Oversee daily store operations, ensuring smooth and efficient execution.
• Drive sales performance and support the achievement of store targets.
• Monitor product quality, store presentation, and adherence to Harlan Coffee standards.
• Handle customer concerns professionally and ensure a seamless guest experience.
• Manage staffing, scheduling, and team performance.
• Support inventory, cash handling, and administrative store requirements.
• Develop team capability through coaching, feedback, and on-the-floor leadership.
• Ensure compliance with company policies, safety standards, and operational procedures.

Qualifications

• At least 2 years of leadership or supervisory experience, preferably in coffee.
• Strong customer service and people management skills.
• Confident in leading teams and managing day-to-day store operations.
• Strong communication, organization, and problem-solving skills.
• Results-oriented with a genuine passion for service and people.
• Willing to work on a shifting schedule, weekends, and holidays.

Pay: Php28,000.00 - Php35,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion

Work Location: In person