Representative Hiring jobs in Cagayan de Oro

Chat Support Representative

Job Type

Full-time

Work Location

Onsite – Cagayan de Oro City, Misamis Oriental

Compensation

Salary: ₱20,000 per month

Schedule

Shifting schedule, including weekends, nights, and holidays.

Overview

The Chat Support Representative assists customers by responding to inquiries, providing accurate information, and resolving concerns through online chat platforms in accordance with established procedures and service standards.

This role focuses on delivering timely and professional written support while maintaining accuracy, efficiency, and quality in every customer interaction.

The position is open to entry-level applicants, including fresh graduates and career shifters seeking opportunities in the call center industry.

Requirements

• High School or Senior High School graduate
• College level or college graduate is an advantage
• No experience required
• Open to fresh graduates and career shifters
• Good English communication skills, both written and verbal
• Fast and accurate typing skills
• Strong attention to detail
• Basic computer skills
• Ability to multitask and navigate multiple systems efficiently
• Willing to work onsite in Cagayan de Oro City, Misamis Oriental
• Willing to work shifting schedules, including weekends, nights, and holidays

Responsibilities

• Respond to customer inquiries through chat platforms in a timely and professional manner
• Provide accurate information and appropriate solutions based on established guidelines
• Resolve customer concerns efficiently while maintaining a positive customer experience
• Maintain quality service standards during every interaction
• Document customer interactions and resolutions accurately in company systems
• Escalate complex concerns to the appropriate support teams when necessary
• Meet established quality, productivity, and response time standards

Compensation & Benefits

• Salary: ₱20,000 per month
• Competitive benefits package with HMO coverage (including dependents, where applicable)
• Medical and life insurance coverage
• Insurance coverage beginning on Day 1 of employment
• Government-mandated benefits and 13th-month pay
• Night differential, holiday, and overtime pay
• Rice allowance
• Paid leaves and training opportunities
• Mental wellness support from Day 1
• Performance-based incentives and rewards programs
• Relocation package for qualified hires from Misamis Oriental, Bukidnon, Lanao del Norte, and Marawi

Equal Opportunity Statement

We are an equal opportunity employer and value diversity in our workforce. Employment decisions are based on qualifications, skills, experience, and business needs without discrimination.

Pay: Up to Php20,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person