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Network Administrator (Fully Remote Philippines)
Intelligent Technical Solutions
·
2.7
Remote
From PHP 144,100 a month
Full-time
Apply now

Job details

From PHP 144,100 a month
Full-time
Remote

Full job description

Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance:
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • M365 administration issues of any kind.
  • Server issues of any kind.
  • Networking issues of any kind.
  • Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications:
  • Experience with Windows and Mac OS troubleshooting.
  • Experience with Server 2016 through 2025.
  • Experience with VMWare and Hyper V Virtualization.
  • Experience supporting M365 and Azure.
  • Proficient in Microsoft Entra Admin Center.
  • Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.
  • Minimum of five years experience in IT Support or a similar role.
  • Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
  • Advanced understanding of managing, and troubleshooting networks.
  • Advanced understanding of virtualized environments.
  • Experience with Managed Service Providers (MSPs) is highly desirable.
  • Active Network Certifications are preferred.

Job KPIs:
CSAT: Scores filled out by clients using the rating system in tickets.
Quality Score: Assessments performed by the training and quality team.
Utilization: Hours entered into tickets in the ticketing system.
Hours / Ticket: Average number of hours entered per service ticket.
First-touch closed: Tickets completed with one time entry.

Job Requirements:
  • A home office set up that meets the following:
    • Computer: A working computer with a minimum of 8GB RAM and one of the following:
      • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
      • AMD Ryzen 5 or 7 (2000 series or newer), or
      • macOS 12 or newer.
    • Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
    • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
    • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
    • Webcam: An HD webcam for video calls.
    • 2nd Monitor.
    • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop).
  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
  • Excellent command of the English language both spoken and written.
  • Able to work full time 40 hours a week:
  • Schedule will be finalized after the training period, with shifts outside the regular business hours.
  • Able to pass our online behavior and cognitive assessments.
  • Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
  • Able to provide NBI Clearance (for PH applicants).

Compensation
Pay rate starts at Php144,100.00 and may vary by experience and location.

Benefits:
  • Comprehensive Health Plans / HMO (Employee & Dependent/s).
  • Life Insurance.
  • Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions).
  • Paid Time Off (starts at 15 days per year).
  • Maternity/Paternity Leave.
  • Paid US Holiday.
  • Night Shift Bonus.
  • Salary Advancement/Loan.
  • Health & Wellness Program.
  • Company-paid training and certification.
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