Remote Customer Service jobs

Remote Customer Service Assistant

Job Description

Job Title: Customer Service Assistant
Company: FixTman LLC
Location: Remote, Worldwide
Employment Type: Full Time, 6 Days per Week
Working Hours: Dallas, USA Time Zone (8:00 AM to 5:00 PM)
Salary: $450 USD per month + Performance Based Bonus

Please apply only if you are comfortable with the salary and working schedule stated above.

About FixTman LLC

FixTman LLC is a fast growing, US based home services company serving customers across the United States. We operate in a fast paced environment and are looking for professional, customer focused individuals to join our remote customer service team and help us deliver an excellent customer experience.

Position Overview

We are hiring a Customer Service Assistant to work remotely from anywhere in the world, full time, 6 days a week, aligned with Dallas, USA time zone (8:00 AM to 5:00 PM).

The role focuses on communicating with customers, handling inquiries and service requests, resolving issues, coordinating appointments, and ensuring customers receive timely and professional support throughout their service experience.

Key Responsibilities

• Handle inbound and outbound customer calls, messages, and emails professionally.
• Respond to customer inquiries regarding services, appointments, pricing, and job status.
• Understand customer needs and provide clear and accurate information.
• Schedule and coordinate service appointments with customers and technicians.
• Follow up with customers regarding appointments, service updates, and completed jobs.
• Resolve customer concerns and complaints in a professional and timely manner.
• Communicate with technicians, dispatchers, and internal teams to coordinate customer requests.
• Maintain accurate and up to date customer information in the CRM and other systems.
• Escalate complex issues to the appropriate team member when necessary.
• Ensure customers receive a professional and positive experience throughout the service process.
• Follow company procedures, communication standards, and customer service guidelines.

Requirements

• Minimum 1 year of experience in customer service, call center, customer support, or a similar role.
• Excellent verbal and written English communication skills.
• Strong listening, communication, and problem-solving skills.
• Comfortable handling customer calls and resolving issues professionally.
• Proficiency with CRMs, communication platforms, and modern customer service tools. Training can be provided for strong candidates.
• Ability to work full time, 6 days a week, from 8:00 AM to 5:00 PM Dallas, USA time.
• Stable internet connection and a quiet, professional home working environment.
• Strong attention to detail and ability to stay organized in a fast-paced environment.
• Ability to remain calm and professional when dealing with difficult or frustrated customers.
• Strong work ethic, reliability, and willingness to learn.

Nice to Have

• Previous experience supporting US based customers.
• Experience in home services, maintenance, field services, or similar industries.
• Experience coordinating appointments or dispatching technicians.
• Experience working with CRM and ticketing systems.
• Previous remote customer service experience.

Compensation

• Fixed monthly salary of $450 USD.
• Additional performance-based bonus depending on performance and results.

How to Apply

Please send:

• Your updated CV or resume in English.
• A short introduction highlighting your customer service experience and why you would be a good fit for this role.

Apply by email to:

oubaha@fixtman.com

Subject line: Remote Customer Service Assistant | [Your Country]

Only shortlisted candidates will be contacted for the next steps in the recruitment process.

Work Location: Remote