Remote Customer Service jobs
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- Sourcefit PhilippinesWork from Home
- Health insurance
- Life insurance
- Additional leave
- Company events
- Work from home
- You are expected to provide the best in class customer service and ensure the customers are fully satisfied.
- Maintain a high level of customer service knowledge…
- Sourcefit PhilippinesWork from Home
- Health insurance
- Life insurance
- Additional leave
- Company events
- Work from home
- With a focus on delivering excellent customer service and a seamless online shopping experience, they are dedicated to helping customers find the perfect pair…
- CareerLegendsPhilippines
- Paid training
- Flextime
- Opportunities for promotion
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- Promotion to permanent employee
- Flexible schedule
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- Customer service: 3 years (Required).
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- Identify opportunities to improve customer service processes.
- Previous experience in customer service, sales support, or a related role.
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- STAFFVIRTUAL (a brand of Virtoren Services, Inc.)Work from Home
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- Appliance Factory Mattress KingdomPhilippines
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- STAFFVIRTUAL (a brand of Virtoren Services, Inc.)Work from Home
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- Circle of GreatnessPhilippines
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Job Post Details
Customer Service Representative - Chat/Email | WFH - job post
3.63.6 out of 5 stars
Remote
Job details
Job type
- Full-time
Full job description
Job Description
As a Customer Service Representative - Chat and Email Support, you will be responsible for providing support to our client's customers. The support will be in various channels such as email, and chat. You are expected to provide the best in class customer service and ensure the customers are fully satisfied.
About the Account
Our client is an online retailer specializing in providing high-quality, stylish prescription eyewear at an affordable price. With a focus on delivering excellent customer service and a seamless online shopping experience, they are dedicated to helping customers find the perfect pair of glasses or sunglasses to suit their style and needs.
Job Details:
- Customer Service Representative - Chat and Email Support
- Eastwood Libis QC
- Shifting Schedule
- Training Schedule: 1 Month (Onsite) | Monday to Friday 9 AM TO 6 PM
Responsibilities:
- Respond to customers' inquiries via chat and email promptly and professionally
- Verify customer account information accurately and efficiently
- Assist customers with their orders, refunds, and exchanges, ensuring complete customer satisfaction
- Provide comprehensive and accurate product information to customers
- Ensure that customer inquiries and issues are resolved in a timely and effective manner
- Continuously improve customer satisfaction by actively seeking feedback and implementing changes based on customer feedback
- Maintain a high level of customer service knowledge and be able to assist with a wide range of customer inquiries and issues
Qualifications:
- At least 1 year of experience in a Customer Service role
- Good English communication skills
- Highly organized
- Good Attention to detail
- Flexible on work schedules
Benefits:
- Additional leave
- Company events
- Health insurance
- Life insurance
- Work from home
Application Question(s):
- How much is your expected salary for this role?
Experience:
- Customer Service - Chat and Email Support: 1 year (Required)
Work Location: Remote
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