Receptionist jobs

About the role

The Dental Admin and Receptionist serves as the first point of contact for patients and plays a key role in managing the administrative functions of the dental practice. This role combines front-desk responsibilities with general administrative support to ensure a smooth and professional patient experience.

Key Responsibilities:

• Greet patients warmly (virtually or onsite) and provide exceptional customer service.
• Schedule, confirm, and manage appointments using dental practice software. • Answer phone calls, respond to emails, and handle patient inquiries in a timely and professional manner.
• Manage patient intake, including collection and verification of personal, insurance, and medical information.
• Maintain accurate patient records and ensure confidentiality in accordance with HIPAA guidelines.
• Process billing, insurance claims, and payments in coordination with the billing team.
• Provide administrative support to the dental team, including data entry, filing, and reporting.
• Follow up with patients for appointment reminders, treatment follow-through, and general communication.
• Coordinate with other team members to ensure daily operations run efficiently.

Qualifications:

• Previous experience in a dental or healthcare administrative role is preferred.
• Strong organizational skills with attention to detail. • Excellent verbal and written communication skills.
• Proficient in dental software (e.g., Dentrix, Eaglesoft, Open Dental) or willing to learn.
• Ability to multitask and manage a fast-paced work environment.
• Professional, friendly, and patient-centered demeanor.
• High level of integrity and confidentiality.

Preferred Qualifications:

• Knowledge of dental terminology, insurance processes, and billing procedures.
• Experience in remote reception or virtual administrative roles.
• Bilingual skills are a plus.