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Puerto Princesa Palawan jobs in Mimaropa

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Job Post Details

Assistant Front Office Manager - willing to relocate at Puerto Princesa Palawan - job post

Quezon City Storage and Supplies
Puerto Princesa 5300 04B
PHP 30,000 - PHP 45,000 a month

Job details

Pay

  • PHP 30,000 - PHP 45,000 a month

Job type

  • Permanent
  • Full-time

Location

Puerto Princesa 5300 04B

Full job description

As an Assistant front office manager, your primary responsibility is to oversee all aspects of the front desk and guest services operations, ensuring exceptional service and guest satisfaction. With a blend of leadership, hospitality expertise, and organizational skills, you manage the front office team, coordinate guest arrivals and departures, and resolve guest inquiries and issues promptly.

Duties and responsibilities

Front desk operations

Manage the day-to-day operations of the front desk, including check-in, check-out, room assignments, and guest registration, ensuring efficient and personalized service for all guests.

Guest services

Coordinate guest services, including luggage assistance, transportation arrangements, and concierge services, to enhance the guest experience and exceed their expectations.

Staff training and development

Recruit, train, and supervise front office staff, including front desk agents, concierge, and bell staff, providing ongoing coaching and feedback to maintain high service standards.

Reservation management

Oversee reservation procedures, including room allocations, rate management, and inventory control, to optimize occupancy and revenue and ensure accurate guest bookings.

Revenue management

Monitor room rates, occupancy levels, and revenue performance, analyzing trends and implementing pricing strategies to maximize room revenue and profitability.

Guest relations

Cultivate relationships with guests, anticipating their needs, addressing concerns, and proactively seeking opportunities to enhance their stay and exceed their expectations.

Security and safety

Ensure compliance with hotel security and safety procedures, including guest identification, key control, and emergency response protocols, to maintain a safe and secure environment for guests and staff.

  • graduate of any 4-year course
  • have an excellent communication skills
  • having at least 3- 5 years experience on the same level from a 3-5 star hotel

Pay: Php30,000.00 - Php45,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Discounted lunch
  • Employee discount
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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