Patient First Medical Center, Inc Medical Center jobs in Makati

Primary Responsibilities

• Handles inbound and outbound calls and other communication channels to assist patients with their healthcare-related concerns.
• Verifies patient information and eligibility prior to scheduling or processing consultations.
• Accurately inputs, updates, and maintains patient information in the system.
• Conducts basic patient information gathering, including symptoms, allergies, medical history, and available laboratory results.
• Assists patients with appointment scheduling, confirmation, and monitoring.
• Responds to patient inquiries through calls, chat, email, and mobile applications in a professional and timely manner.
• Documents all patient interactions and updates in the system for proper tracking and reference.
• Escalates complex or unresolved concerns to the appropriate team or supervisor following standard escalation procedures.
• Coordinates with doctors and internal departments to ensure timely resolution of patient concerns.

Minimum Qualifications

• At least six (6) months of experience in a hospital, clinic, diagnostic center, or customer service is an advantage but not required.
• Computer literate and comfortable using basic computer applications.
• Willing to undergo telemedicine training prior to deployment.
• Willing to work full-time on an 8-hour shifting schedule in a 24/7 operation.
• Amenable to work onsite in Makati City.
• Fresh graduates are encouraged to apply.

Job Types: Full-time, New-Grad, Permanent

Pay: Php19,000.00 - Php21,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How much is your expected salary rate?

Work Location: Hybrid remote in Makati