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    • Able to work US-aligned hours: [shift, e.g. night shift Philippine time].
    • Take part in regular coaching and performance feedback through Avoca Coach or similar…
    • View all Avoca AI jobs - Work from Home jobs - Customer Service Representative jobs in Work from Home
    • Salary Search: Remote Customer Service Representative (US Home Services) salaries in Work from Home
    • Availability for part-time/on-call shifts and the full 2-week training.
    • Opportunity to move into a full-time position.
    • Explaining products and company policies.
    • Report to work on time each scheduled workday.
    • Accurate recording of work time and compliance with scheduling procedures.
    • Leasing & New Resident Coordination*.
    • Between $750 per month (adjusted for experience), with $80 night shift allowance.
    • Able to work on complex tasks under tight timelines.
  • I'm Mary Rose Baluya, I'm looking for job to help my parents Pay: From Php1,000.00 per hour Benefits: * Flexible schedule Work Location: Hybrid remote in…
    • Active pooling for full-time opportunities.
    • Prior experience in a customer service role, preferably in a remote or night shift setting.
    • The role requires availability to work according to Los Angeles, California local time (PST timezone), which corresponds to night shift hours in the Philippines…
    • US Shift Alignment: Proven ability to thrive in a full-time US EST night shift environment (9:00 PM – 5:00 AM PHT).
    • Important:* This is a full-time, night-shift position.
    • Must be available for full-time employment without conflicting work commitments.
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    • Manage HR software to collect and organize information throughout the employee life cycle, from hiring to offboarding.
    • Experience answering customer calls as a core part of your job.
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    • Strong time management and organisational skills.
    • Job Types: Full-time, Fixed term, Temporary.
    • This role plays a critical part in maintaining continuity of care…
    • Want the opportunity to grow from part-time into a full-time position.
    • Available for part-time/on-call work.
    • Part-time work-from-home schedule.

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Job Post Details

Remote Customer Service Representative (US Home Services)
Avoca AI
Work from Home
PHP 315 - PHP 475 an hour
OJT (On the job training), Full-time
Apply now

Job details

PHP 315 - PHP 475 an hour
OJT (On the job training), Full-time
Work from Home

Full job description

Join the front lines of the future of customer communication!

Avoca builds AI agents that answer calls for US home service companies. We're hiring English-fluent Customer Service Representatives in the Philippines to step in when a human voice matters most: high-ticket calls, complex customer needs, and consultative sales.

This is a hybrid role. You'll blend customer service and sales while working side by side with our AI agents.

English Proficiency (Required)

  • This is a voice-first role with US customers, so English is the core skill.
  • Near-native spoken English: clear, natural, easy to understand on the first listen
  • Neutral, clear accent with confident pronunciation, pacing and intonation
  • Excellent written English with strong grammar, for CRM notes and chat follow-ups
  • Able to understand fast-speaking, regional US accents and idioms
  • Comfortable staying warm, calm and professional with upset customers
  • You will be assessed with a live English voice interview and a call simulation

What You'll Do

  • Handle escalated or complex calls passed from AI agents (high-ticket sales inquiries, warranty issues, consultative feedback)
  • Support US homeowners on behalf of home service businesses (HVAC, plumbing, electrical, etc.)
  • Use your sales instincts to turn inbound inquiries into booked appointments, upsells and long-term customer relationships
  • Collaborate with AI workflows: refine prompt responses, spot escalation triggers, and help train and improve the system
  • Accurately log call outcomes, feedback and customer details in CRMs and booking platforms (like ServiceTitan)
  • Take part in regular coaching and performance feedback through Avoca Coach or similar tools

You Might Be a Fit If You:

  • Have 1+ years of experience in a US-facing voice account (BPO, call center or in-house), ideally home services (HVAC, plumbing, electrical, pest control, landscaping)
  • Speak and write English at a near-native level
  • Are confident on the phone with strong communication and problem-solving skills
  • Are comfortable working alongside AI and curious about how it works
  • Thrive in a remote, collaborative team with a fast feedback loop
  • Can balance empathy and efficiency under pressure

Nice-to-Haves

  • Experience in HVAC, plumbing or field service customer support
  • Familiarity with ServiceTitan or another service industry CRM
  • Prior work with AI-driven platforms or support tools
  • Familiarity with US culture, holidays and customer expectations

Work Requirements

  • Able to work US-aligned hours: [shift, e.g. night shift Philippine time]
  • Quiet, private workspace
  • Reliable high-speed internet, ideally with a backup connection (mobile data or second ISP)
  • Your own laptop and a good quality headset

Why Join Us?

  • Be part of an innovative YC-backed startup changing how customer service is delivered
  • Help shape the future of human-AI collaboration
  • Work from home with a supportive, mission-driven team
  • Get hands-on experience with some of the most exciting tech in the service industry

Pay: Php315.00 - Php475.00 per hour

Expected hours: 40.0 per week

Application Question(s):

  • What Is your English Level? (C2, C1, B2, B1...)

Education:

  • Senior High School (Preferred)

Experience:

  • Customer service: 1 year (Preferred)
  • Sales: 1 year (Preferred)
  • Appointment scheduling: 1 year (Preferred)
  • BPO Industry: 1 year (Preferred)

Language:

  • English (Required)

Work Location: Remote

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