The Remote Scheduling Coordinator is responsible for reviewing the daily production schedule and accurately assigning work to the appropriate crews within Salesforce Field Service. This position serves as the connection between the physical scheduling plan created by operations and the digital schedule used by crews and management.

The primary responsibility of this role is to ensure that jobs shown on the daily scheduling boards are matched to the correct available work orders and service appointments in Salesforce and placed on the appropriate crew's schedule in the correct working order.

Because the production schedule may change daily, this position requires strong attention to detail, organization, and the ability to complete scheduling updates within established deadlines.

Essential Responsibilities

Review the daily production schedule and job assignments provided by operations.
Identify jobs based on work site, product or service, and the sequence in which they are scheduled to be completed.
Use Salesforce reports and scheduling information to locate the correct next available Work Order for each scheduled job.
Verify and identify the corresponding Service Appointment.
Assign or move Service Appointments to the appropriate crew within Salesforce Field Service.
Maintain the correct job sequence for each crew based on the daily production schedule.
Confirm that scheduled work is assigned accurately before crews begin their workday.
Identify scheduling discrepancies, missing work orders, unavailable service appointments, or other issues that prevent accurate scheduling.
Communicate scheduling exceptions or questions to the appropriate operations or management personnel.
Maintain accuracy when multiple work orders exist for the same work site and product.
Adapt schedules based on changes to the production plan.

Daily Workflow

1. Receive access to the updated daily production scheduling information.

2. Review each crew's planned sequence of jobs.

3. Identify the work site and product or service for each scheduled job.

4. Search Salesforce reports to locate the appropriate next available Work Order.

5. Confirm the matching Service Appointment.

6. Move the Service Appointment into Salesforce Field Service.

7. Assign the appointment to the appropriate crew.

8. Place appointments in the correct order based on the production schedule.

9. Review the completed schedule for accuracy before the start of the workday.

10. Report any scheduling conflicts or missing information.

Required Skills

Strong attention to detail and organizational skills.
Ability to follow an established process consistently.
Comfortable working with Salesforce or similar scheduling and database systems.
Ability to review reports, filter data, and identify the correct records.
Strong problem-solving skills.
Ability to work independently in a remote environment.
Reliable internet access and computer equipment.
Ability to meet early-morning scheduling deadlines.
Strong communication skills when clarification is needed.

Work Schedule

The daily schedule must be completed before field crews begin their workday.

Because the production schedule may change from day to day, work volume and required hours may vary depending on the number of jobs requiring scheduling.

Performance Expectations

Success in this position would be measured by:

Accuracy of Work Order and Service Appointment selection.
Correct crew assignments.
Proper sequencing of jobs.
Completion of the daily schedule before crews begin work.
Reduction in scheduling errors and administrative workload for operations staff.
Ability to identify and communicate scheduling issues promptly.

Pay: Php375.10 per hour

Expected hours: 15.0 – 17.0 per week

Work Location: Remote

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