Okada Manila,housekeeping jobs

JOB DESCRIPTIONSPECIAL HOUSEKEEPING HEADJob Summary

The Special Housekeeping Head is responsible for the overall leadership, planning, management, and control of the company’s Special Housekeeping operations. The position ensures the efficient delivery of specialized cleaning services across assigned client locations while maintaining high standards of quality, safety, productivity, cost efficiency, and client satisfaction.

The role provides both technical and operational leadership in specialized cleaning services, including floor care and restoration, carpet and upholstery cleaning, deep cleaning, post-construction cleaning, high-level cleaning, pressure washing, glass and specialized surface cleaning, and other non-routine cleaning requirements.

The Special Housekeeping Head is also responsible for manpower planning and development, equipment and chemical management, project scheduling, quality assurance, safety compliance, cost control, and continuous improvement of special housekeeping operations.

Duties and Responsibilities1. Operations Management

• Plan, organize, direct, and monitor the overall operations of the Special Housekeeping Department.
• Develop work programs, schedules, and deployment plans based on client requirements and operational priorities.
• Ensure that special cleaning projects are completed according to agreed scope, quality standards, schedules, and client expectations.
• Conduct site inspections and technical assessments for existing and prospective special cleaning requirements.
• Determine the appropriate manpower, equipment, chemicals, materials, work methodology, and estimated completion time for each project.
• Coordinate mobilization and execution of special cleaning projects with Operations, clients, supervisors, and other concerned departments.
• Monitor multiple projects and client locations to ensure efficient utilization of company resources.

2. Specialized Cleaning and Technical Management

• Provide technical direction for specialized cleaning services, including:
• Floor stripping, waxing, polishing, buffing, and restoration
• Carpet extraction and shampooing
• Upholstery cleaning
• Deep cleaning and intensive sanitation
• Post-construction and turnover cleaning
• High-level cleaning
• Pressure washing
• Glass and specialized surface cleaning
• Other special cleaning requirements
• Determine the appropriate cleaning methods, machines, chemicals, and procedures based on surface type and condition.
• Ensure correct chemical dilution, application, handling, storage, and disposal.
• Establish and continuously improve Standard Operating Procedures (SOPs) and work methods for specialized cleaning activities.
• Evaluate new cleaning technologies, machines, chemicals, and methodologies that may improve service quality and productivity.

3. Manpower Planning and Leadership

• Determine manpower requirements for regular operations and special projects.
• Manage scheduling, deployment, and utilization of Special Housekeeping personnel.
• Provide leadership and direction to supervisors, team leaders, and special housekeeping personnel.
• Conduct regular meetings, coaching sessions, and performance reviews with assigned personnel.
• Identify training and competency requirements of the Special Housekeeping team.
• Ensure personnel are properly trained in specialized cleaning techniques, equipment operation, chemical handling, and safety procedures.
• Develop capable supervisors and team leaders who can independently manage assigned projects.
• Monitor attendance, productivity, discipline, performance, and proper conduct of personnel.

4. Quality Assurance and Client Satisfaction

• Establish quality standards and inspection procedures for special housekeeping projects.
• Conduct regular and final inspections to ensure completed services meet company and client standards.
• Monitor client feedback and immediately address service deficiencies or complaints.
• Conduct root-cause analysis of recurring operational or quality issues and implement corrective and preventive actions.
• Maintain professional relationships with clients and coordinate closely regarding service requirements, schedules, and concerns.
• Recommend operational improvements based on client feedback and actual site conditions.

5. Equipment and Asset Management

• Ensure proper utilization, maintenance, storage, and accountability of specialized cleaning machines, tools, and equipment.
• Monitor the condition and availability of equipment required for projects.
• Establish preventive maintenance schedules in coordination with concerned departments.
• Ensure damaged or defective equipment is immediately reported and properly repaired.
• Minimize equipment downtime through proper maintenance and operational planning.
• Monitor accountability for equipment issued to personnel and assigned projects.

6. Chemicals, Materials, and Inventory Management

• Monitor the consumption and inventory of cleaning chemicals, materials, supplies, and Personal Protective Equipment (PPE).
• Ensure adequate availability of supplies without unnecessary overstocking or wastage.
• Monitor proper chemical dilution and consumption to control costs while maintaining cleaning effectiveness.
• Ensure proper storage, labeling, handling, and inventory control of cleaning chemicals and materials.
• Recommend appropriate products and materials based on operational requirements and cost effectiveness.

7. Safety and Compliance

• Ensure compliance with company safety policies and applicable occupational health and safety requirements.
• Ensure proper use of Personal Protective Equipment (PPE) during all cleaning activities.
• Conduct or ensure completion of toolbox meetings and safety briefings before specialized or high-risk activities.
• Ensure safe operation of electrical cleaning machines, ladders, access equipment, and other specialized tools.
• Ensure personnel understand proper chemical handling and applicable Safety Data Sheet (SDS) requirements.
• Investigate accidents, incidents, equipment damage, and unsafe conditions and recommend appropriate corrective measures.
• Promote a strong safety culture within the Special Housekeeping Department.

8. Cost and Resource Management

• Ensure cost-effective utilization of manpower, equipment, chemicals, materials, and other operational resources.
• Monitor project costs and identify opportunities to improve productivity and reduce unnecessary expenses.
• Control overtime, chemical consumption, equipment utilization, and material wastage.
• Assist Management in preparing operational budgets and resource requirements for Special Housekeeping.
• Recommend investments in equipment, technology, and training that can improve operational efficiency and service quality.

9. Reporting and Management Coordination

• Prepare and submit regular operational and management reports.
• Monitor project accomplishments, manpower utilization, equipment status, productivity, client concerns, and other operational indicators.
• Immediately escalate major operational issues, safety concerns, client complaints, and service deficiencies to Management.
• Coordinate closely with Operations, Human Resources, Procurement, Finance, and other departments regarding operational requirements.
• Participate in management meetings and provide recommendations concerning Special Housekeeping operations.
• Perform other related duties and responsibilities that may be assigned by Management.

Qualifications

• Bachelor’s degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, Facilities Management, Engineering, or any related field.
• Master’s degree in Business Administration (MBA) is preferred.
• Preferably with at least 5 years of solid and progressive experience in housekeeping, specialized cleaning, janitorial services, facilities management, or related service operations, with significant supervisory or managerial responsibility.
• Strong technical knowledge of specialized cleaning operations, professional cleaning machines, equipment, chemicals, and appropriate cleaning methodologies.
• Proven experience in managing manpower, multiple client sites, special projects, operational schedules, equipment, and resources.
• Strong background in quality assurance, safety compliance, productivity management, and cost control.
• Demonstrated leadership and people-management capability.
• Strong planning, analytical, problem-solving, and decision-making skills.
• Excellent communication, coordination, negotiation, and client relationship management skills.
• Computer literate and capable of preparing management reports, operational plans, schedules, and performance analyses.
• Willing to conduct regular site inspections and travel to different client locations as operationally required.
• Willing to work beyond regular working hours, including weekends and holidays, when required by special projects or operational emergencies.

Core Competencies

• Leadership and People Management
• Specialized Housekeeping Technical Expertise
• Operations and Project Management
• Strategic and Manpower Planning
• Quality Assurance and Control
• Equipment and Asset Management
• Chemical and Materials Management
• Occupational Health and Safety
• Cost and Resource Management
• Client Relationship Management
• Training and Staff Development
• Problem Solving and Decision Making
• Results Orientation
• Continuous Improvement

Key Performance Indicators (KPIs)

Performance of the Special Housekeeping Head may be measured based on:

• Timely completion of special cleaning projects
• Compliance with agreed service quality standards
• Client satisfaction and complaint resolution
• Manpower productivity and utilization
• Equipment availability and reduction of downtime
• Control of chemical and material consumption
• Compliance with safety standards and reduction of incidents
• Cost efficiency of special cleaning operations
• Proper maintenance and accountability of company assets
• Training and competency development of personnel
• Reduction of repeat work and service deficiencies
• Timeliness and accuracy of operational reports

Reporting Relationship

Reports to: Operations Head / Head of Operations

Directly Supervises: Special Housekeeping Supervisors, Team Leaders, Special Housekeeping Personnel, and other personnel assigned to specialized cleaning projects.

Work Coverage

The Special Housekeeping Head is expected to oversee specialized cleaning operations across multiple client locations. The position requires regular site visits, technical inspections, project mobilization, supervision, client coordination, quality audits, and monitoring of Special Housekeeping personnel and resources.

The position may require travel and flexible working hours depending on client requirements, project schedules, and operational needs.

Pay: Php100,400.00 - Php150,000.00 per month

Benefits:

• Company car
• Company events
• Free parking
• On-site parking
• Opportunities for promotion

Work Location: In person