Office Trinoma jobs in Quezon City

About the Position

Deluxe Iron Doors is looking for a reliable, professional, and highly organized Remote Secretary / Customer Service & Appointment Coordinator to join our team.

You will be one of the first points of contact for our customers, so excellent spoken and written English is essential.

Training will be provided to teach you about our products, services, and how to handle common customer questions.

Responsibilities

• Answer incoming customer phone calls professionally and courteously
• Ask customers basic qualifying questions to understand what they are looking for
• Answer basic questions about our products and services after completing training
• Take accurate customer information and notes
• Book appointments for estimates
• Schedule customer showroom visits
• Manage and update appointments using Google Calendar
• Respond to and organize customer emails
• Follow up with customers when necessary
• Forward more technical or detailed questions to the appropriate team member
• Maintain accurate customer and appointment information
• Assist with general administrative and office tasks remotely

Requirements

• Excellent / near-native spoken English is required
• Excellent written English
• Clear, professional, and friendly telephone communication
• Comfortable speaking with customers in the United States
• Strong email communication skills
• Good knowledge of Google Calendar
• Good computer and internet skills
• Reliable high-speed internet connection
• Quiet and professional environment for answering customer calls
• Organized, dependable, and punctual
• Ability to follow instructions and learn quickly
• Comfortable working independently from home

Working Schedule

This position follows our U.S. business hours:

9:00 AM – 7:00 PM Eastern Time (EST/ET)

Applicants must be comfortable consistently working these hours from the Philippines.

Training

Full training will be provided.

You do not need previous experience with iron doors. We will train you on our products, common customer questions, appointment scheduling, and our internal procedures.

Previous experience in customer service, receptionist work, appointment setting, administrative assistance, or working with a U.S.-based company is a plus.

Pay: Php315.00 - Php375.00 per hour

Expected hours: 50.0 – 70.0 per week

Benefits:

• Pay raise

Work Location: In person