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    • Technology knowledge and support experience required:*.
    • Identify and escalate tickets to TTI management or appropriate support groups when needed.
    • View all HireArchi, an Agilitec Company jobs - Work from Home jobs - Service Desk Agent jobs in Work from Home
    • Salary Search: Service Desk Agent- Level 1 salaries in Work from Home
    • Prior experience in legal support, virtual assistance, or a similarly structured back-office environment preferred.
    • Provide Level 1 IT support for desktops, laptops, mobile devices, printers, and Microsoft 365.
    • Experience handling technical support requests through phone,…
    • Microsoft 365: 3 years (Required).
    • Experience: At least 1 year experience in a service desk or IT support role is required.
    • Pay: Up to Php57,000.00 per month.
    • The company provides technical support, managed IT services, cybersecurity, disaster recovery planning and Microsoft 365 solutions.
    • Paid time off + Prepaid HMO.
    • 2+ years of direct end-user support experience in a service desk or technical support role.
    • Experience with asset management platforms (Tanium preferred) and…
    • Serve as a professional, welcoming, and presentable representative of the MD’s office to clients and partners.
    • Task Distribution, Follow-Up & Operations*.
    • MYOB, or Microsoft Dynamics 365 Business Central.
    • Raise purchase orders for hardware, software licences and office supplies when the engineers need them.
  • View similar jobs with this employer
    • Delivering Level 2 and Level 3 support across multiple managed environments.
    • Strong Microsoft infrastructure and cloud administration skills across Microsoft…
    • Decision Making* – Analyzes situations carefully and makes decisions that support company objectives and risk requirements.
    • Work Schedule:* 40 hours/week.
    • Social media and content support.
    • Business admin and reporting support.
    • Various accounting platforms (support level only).
    • Creating tasks and workflows.
    • Proficiency with Google Workspace or Microsoft 365.
    • Reliable high-speed internet and a quiet home office environment.
    • Coordinate day-to-day administrative requests, internal follow-ups, and general team support.
    • Experience in virtual assistance, administration, coordination,…
    • Provide administrative support to practice leadership, including scheduling and correspondence.
    • Provide chat-based support for billing and insurance inquiries…
    • Provide general administrative support to management.
    • Communicate with support workers regarding shifts and availability.

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Job Post Details

Service Desk Agent- Level 1 - job post

HireArchi, an Agilitec Company
Remote
PHP 60,000 - PHP 65,000 a month

Job details

Pay

  • PHP 60,000 - PHP 65,000 a month

Job type

  • Full-time

Full job description

Working schedule: either PST or EST

Work Arrangement: Fully Remote (Work From Home)

Salary: $1,000- 1,100 monthly

Employer: An MSP company located in Burbank, California, USA

Application Link: https://www.careers-page.com/hirearchi/job/L55V877R

Duties & Responsibilities:

  • Process incidents and requests via telephone and email
  • Troubleshoot and resolve issues on the initial call when possible, utilizing the internal knowledge base, experience, and team resources
  • Monitor the unassigned ticket queue and follow up on assigned tickets every 24 hours
  • Identify and escalate tickets to TTI management or appropriate support groups when needed
  • Document issues and troubleshooting steps concisely in the ticketing system
  • Follow up on open issues with escalation groups to provide updates to the customer
  • Basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing, and escalation to Level 2 and Level 3 support groups
  • Familiarity with common software installations (i.e., Microsoft Office, Adobe Creative Cloud, etc.) and successfully following documented steps
  • Analyze information about the users' issues and determine the best way to resolve these issues
  • Provide support on Level 2 and Level 3 issues where configuration solutions have already been documented

Technology knowledge and support experience required:

  • High Proficiency in providing support and troubleshooting Windows 10 and macOS
  • Microsoft 365: Active Directory, Outlook, Excel, Word
  • ITSM Ticketing System: ServiceNow, Connectwise
  • Collaboration Tools: Teams, Slack, or Zoom
  • Contact Center / Call Center VOIP: 8x8, Cisco, Mitel

A plus to have knowledge and support experience with:

  • Microsoft 365 Admin Center
  • Azure Active Directory
  • Exchange Admin Center
  • Endpoint Manager Admin Center

Requirements:

  • Strong Customer Service Skills
  • Excellent oral/written communication skills
  • Thorough understanding of computers (both Windows & MAC OSX preferred)
  • Experience with email systems and a basic understanding of Active Directory & Network troubleshooting is required
  • Support of enterprise applications (proprietary or otherwise) is desired
  • One year of experience working on a help desk is required

Benefits:

  • 13th Month Pay
  • HMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)
  • Personal Time Off (After a 90-day probationary period)

Job Type: Full-time

Pay: Php60,000.00 - Php65,000.00 per month

Benefits:

  • Opportunities for promotion
  • Promotion to permanent employee
  • Work from home

Work Location: Remote

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