Nuvali, Concentrix, Non Voice jobs in Laguna

Chat Support | Customer Service Representative (Work-In-Office)

Welcome to a Great Place for Great Careers!

At iQor, our Customer Service Representatives are more than just support agents—they’re the people customers trust for answers, guidance, and solutions. Every interaction is an opportunity to make a difference, whether it’s resolving an issue or delivering a thoughtful, supportive experience through chat and written communication.

From your very first day, you’ll be supported by a team that’s committed to helping you grow. Along the way, you’ll build new skills, enjoy benefits that matter, and shape a career that opens the door to a brighter future.

What Your Day-to-Day Looks Like

As a Customer Service Representative, you will:

• Respond to customer inquiries through chat, email, or support tickets with professionalism, empathy, and a positive tone.
• Connect with customers by carefully reading and understanding their concerns, then providing accurate and thoughtful solutions.
• Build trust with clients and teammates by being dependable and supportive.
• Manage customer needs with attention to detail, aiming to resolve issues efficiently—ideally within the first interaction.
• Deliver excellent service while learning how to meet customer experience goals.
• Share product knowledge in a clear, friendly way that helps customers.

Who We’re Looking For

• At least High School/Senior High graduate
• Strong English communication skills
• Customer service or BPO experience is a plus, but not required
• A positive, dependable attitude with a willingness to learn
• Comfortable using a computer and navigating online tools

Why You’ll Love Working at iQor

• Competitive pay and allowances with monthly incentives.
• HMO benefits for you, plus options to enroll up to 5 dependents.
• Up to 30 days of paid leave annually (with up to 21 days convertible to cash).
• Night differential pay, group life insurance, and free onsite medical care.
• Training, coaching, and quarterly appraisals to support your career growth.

Ready to build great careers for success? Click ‘Proceed’ to start your journey as an iQor Customer Service Representative!

Job Type: Full-time

Pay: Php18,000.00 - Php25,000.00 per month

Benefits:

• Health insurance
• Life insurance
• On-site parking
• Paid training

Application Question(s):

• What is your active email address?

Education:

• Senior High School (Preferred)

Work Location: In person