Non Voice, Convergys jobs

Onsite | Full-time

COMPENSATION & BENEFITS

• Competitive monthly salary
• Performance-based incentives and bonuses
• Paid training from Day 1
• Career growth and promotion opportunities
• Supportive and collaborative work environment
• Government-mandated benefits
• 13th Month Pay

Note: Compensation, incentives, and additional benefits may vary depending on the assigned account, client program, qualifications, and final employment offer.

ROLE SUMMARY

We are looking for motivated, customer-focused, and results-driven individuals to join our growing team. As a Chat Support, you will assist customers by providing information, resolving concerns, processing requests, and delivering exceptional customer service through phone, chat, email, or other communication channels.Depending on your assigned account, you may support customers with account management, billing concerns, technical troubleshooting, product or service information, reservations, sales, order processing, claims, policy inquiries, healthcare support, financial services, travel assistance, or other customer-related concerns.Success in this role requires strong communication skills, professionalism, attention to detail, problem-solving abilities, and a commitment to delivering an outstanding customer experience.

KEY RESPONSIBILITIES

• Handle customer interactions via phone, chat, email, or other communication channels.
• Assist customers with inquiries, account-related concerns, billing, orders, reservations, technical issues, sales, or service requests depending on the assigned account.
• Provide accurate information regarding products, services, policies, procedures, promotions, pricing, and available solutions.
• Resolve customer concerns professionally while delivering a positive customer experience.
• Troubleshoot basic issues and guide customers through appropriate solutions when applicable.
• Process customer requests accurately and efficiently.
• Maintain complete and accurate documentation of customer interactions within company systems.
• Escalate complex concerns to the appropriate department whenever necessary.
• Meet established quality, productivity, attendance, compliance, and customer satisfaction standards.
• Follow company policies, security procedures, and service guidelines at all times.

QUALIFICATIONS

• High School Graduate (Old Curriculum), Senior High School Graduate, College Undergraduate, or College Graduate.
• Good English communication skills, both verbal and written.
• Strong customer service, interpersonal, and problem-solving skills.
• Basic computer proficiency and the ability to multitask.
• Willing to work onsite.
• Willing to work on shifting schedules, including weekends and holidays.
• Experience requirements may vary depending on the assigned account.

WORK SETUP

• Onsite work arrangement
• Full-time employment
• Shifting schedule
• Paid training provided from Day 1

WHY JOIN US?

Join an organization that values continuous learning, teamwork, and professional growth. We provide structured training, ongoing coaching, and opportunities to develop your customer service, communication, technical, sales, and problem-solving skills while building a long-term career in the BPO industry.Whether you are supporting customer service, technical support, sales, chat support, healthcare, insurance, travel, financial services, retail, hotel reservations, telecommunications, or other client programs, you'll be part of a collaborative team committed to delivering outstanding customer experiences.

APPLY TODAY

If you're ready to take the next step in your career, we'd love to hear from you. Apply today and become part of a dynamic, supportive, and growth-oriented team.

Pay: Up to Php23,000.00 per month

Benefits:

• Company Christmas gift
• Free parking
• Gym membership
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Work from home

Work Location: In person