Mynimo, Inc Home Base jobs

How to Apply:

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https://forms.gle/UwbRCBTnF6WVuuRP8

Rate: $6/hr, and earn up to PHP 60,000 +/month + Annualized performance bonus based on achievements

Schedule : Monday - Friday: 3:00 PM - 11:30 PM PHT with 30-Minute Unpaid Lunch break and Two 15-Min Paid Breaks

Client Success Manager (Work From Home)

Qualifications:

• Minimum of 1-2 years of experience in a customer-facing role like Customer Support, Account Management, or a junior Customer Success position.
• Exceptional Communication: Expert English proficiency, both written and verbal, for communicating clearly and professionally with a global client base via email, video calls, and other channels.
• Analytical & Proactive: Highly organized and analytical, with the ability to prioritize tasks, proactively monitor customer accounts, and use data to solve problems before they escalate.
• Customer-Focused: A high degree of empathy and patience, enabling the development of strong, lasting relationships with customers. Excels at understanding customer needs and advocating for them.
• Technical Proficiency: A fast learner with various software tools, including customer success platforms, CRM software, support ticketing systems, and data analytics dashboards.
• Self-Motivated & Organized: Capable of working independently in a remote environment, effectively managing time, and prioritizing tasks without direct supervision.
• Reporting & Presentation: Proficient in creating and presenting reports using G-Suite applications such as Sheets, Docs, and Slides.

Good to Have Qualifications:

• Experience in SaaS Post Sales
• Relevant professional training or certifications are a plus.

Responsibilities:

• Manage Customer Relationships: Build and maintain strong relationships with assigned customers, acting as their main point of contact.
• Monitor Customer Success: Use dashboards to track customer accounts, keeping an eye on product adoption, feature usage, and overall success to ensure they're getting value from our products or services.
• Support Customer Onboarding & Enablement: Assist with and, at times, lead onboarding, implementation, and enablement sessions to help customers get started and succeed with our solutions.
• Proactively Engage Customers: Communicate regularly with key customer contacts, scheduling meetings to support them throughout their journey.
• Act on Engagement Signals: Pay attention to proactive signals from customers and respond quickly to provide timely support.
• Analyze Performance: Monitor key customer metrics using analytics and automated dashboards to get a complete overview of account health and performance.
• Identify Growth Opportunities: Provide insights that help with upselling, cross-selling, and renewals.

Key Performance Indicators:

• Account Engagements. Regularly engaging assigned Book Of Business through value-driven touchpoints such as Business reviews, Enablement Sessions, One-to-many communications and custom value-adding communications for low-touch customers.
• Drive Predictable Renewals Through 180-Day Forecasting and Proactive Risk Management by proactively managing all renewals within six months by maintaining a 180/90/30-day forecast. This includes documenting risks with mitigation plans and engaging stakeholders early.
• Success Planning & Usage Maturity through strong engagement, well-maintained and utilized account plans and outcome maps, and clear influence on growth indicated in usage and pipeline.
• Product Expansion and Growth in Existing Base by identifying and submitting qualified leads for cross-sells and upsells, with a quarterly goal of achieving at least a 20% conversion rate.
• Customer Retention Rate. Retains 95% of account ARR based on CSM's starting book of business.

Job Type: Full-time

Pay: Php339.56 per hour

Expected hours: 40 per week

Work Location: Remote