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Join Altrad's Business Systems team in this exciting new role and help drive our digital journey. You will support the implementation of new technology across the organization while maintaining and evolving our current portfolio. If you enjoy resolving routine ICT service requests and helping systems run at their best, we want to hear from you.

Main Responsibilities:

• The initial setup and configuration of handheld and other devices to the organisation. Ensuring they are registered successfully and users provided with appropriate support and guidance
• System Administration functions such as; create new user accounts, amend permissions, reset passwords and other standard service request functions.
• Support the user base of up to 7250 employees via telephone, teams and email.
• Other duties to support the implementation and best use of business information systems within the organisation.
• Support the business systems team as required with various administrative tasks across the business systems portfolio.

Qualifications:

• Good working knowledge of Microsoft products.
• Minimum 3 years of experience in handling customer enquiries, resolving queries with a focus on customer experience.
• Strong verbal and written communication skills – Able to build good relationships and work well with people.
• Able to demonstrate good organisational skills.
• Adaptable and flexible personality, willing to work in a fast-paced environment and respond appropriately to the organisations requirements as the evolve.
• Ability to travel independently would be advantageous but not essential

Benefits:

• Health insurance
• Life insurance
• Promotion to permanent employee
• Work from home

Experience:

• Microsoft 365 suite proficiency: 2 years (Required)
• System Administration/Helpdesk: 2 years (Required)

Work Location: Remote