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Back-of-House Tier 2 - Hotels - Remote/WFH [PH]
Peacey Systems LLC
Remote
PHP 37,000 - PHP 48,000 a month
Permanent, Full-time
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Job details

Here’s how the job details align with your profile.

Pay

PHP 37,000 - PHP 48,000 a month

Job type

Permanent
Full-time

Full job description

Tier 2 Back-of-House HelpDesk Engineer (Hotels - remote / WFH)

Last updated: 2026-Jun-23
Total positions to be hired: 2
Positions still available: 2
Location: Remote (work-from-home, non-hybrid)

FOR IMMEDIATE HIRING / ONBOARDING / START

*** Please attach resume to application ***

Job Overview:
We are seeking highly skilled Tier 2 HelpDesk Engineers with strong backgrounds in Rukus switches, Aruba switches, Fortinet firewalls - and extensive experience in the Hotel industry (hotels, resorts, casinos, MDU) to join our team.

The ideal candidate will have deep expertise in providing end-user support, particularly in cloud-hosted, Microsoft environments and equally comfortable with desktop and server support. Candidates also should have expertise working with access point controllers, VLANs and switches, such as Ruckus, Aruba, and Fortinet products.

Key Responsibilities:

  • AD Account management
  • MicrosoftOnline account management
  • Microsoft Azure
  • Property Management Systems (PMS)
  • Point-of-Sale systems
  • Guest Wi-Fi
  • Key-card systems
  • PBX/telephony
  • Digital signage
  • IPTV
  • Payment terminals
  • Interfaces between systems
  • Moving devices between VLANs (often utilizing PuTTY)
  • Whitelisting device MACs (often utilizing WinBox)

Common hotel tech includes:

  • Oracle OPERA PMS
  • Oracle MICROS
  • Microsoft 365
  • Active Directory
  • Cisco Meraki
  • VingCard

Useful certifications include:

  • CCNA
  • CompTIA A+ / Net +
  • Meraki ECMS1, ECMS2 or equivalents

*** Please attach resume to application ***

Pay: Php37,000.00 - Php48,000.00 per month

Benefits:

  • Paid training
  • Work from home

Application Question(s):

  • 1. Are your written and spoken English better than C2 level (American-accent)?
  • 2. Primary working hours are 9am to 6pm E.S.T. (New York City). Can you easily work these hours?
  • 3. Are you flexible to work weekends or alternate shifts if required?
  • 4. How many years experience supporting Hotel networks? How many hotels (approx)?
  • 5. Do you have experience changing VLANs for a device on a router?
  • 6. How much experience do you have troubleshooting network connectivity issues?
  • 7. Can you build/crimp cat 5/6 straight-thru and cross-over cables?
  • 8. How much experience do you have managing user permissions in Active Directory?
  • 9. How much experience do you have modifying group policy permissions?
  • 10. How much experience do you have working with captive portals?
  • 11. How much experience do you have working with hotel PMS systems? (Which brand/models?)
  • 12. How many models of Rukus SWITCHES have you touched (approx)?
  • 13. How many models of Aruba SWITCHES have you touched (approx)?
  • 14. How much experience do you have whitelisting devices in gateways?

Work Location: Remote

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