Microsourcing Philippines, Inc jobs

About Electronic Transfer and Advance Processing Inc. (eTap Inc.)

Founded in 2015, Philippine-based company engaged in providing Financial Technology Service Country’s leading manufacturer, operator, and developer of Custom Self-Service Transaction Machines & Payments Systems. Leading the market with the spirit of ingenuity, collaboration, and customer-centric focus. Continuously innovating machines and payments systems for leading telecoms, digital banks, and payment aggregator companies. Spurring impactful financial inclusion that enhance the prosperity of our communities

Join eTap Inc.

Work in a forward-thinking, innovative company shaping the future of financial services. Make a tangible difference in the lives of many. Be part of a company passionate about technology, collaboration, and making an impact on society

What a Surveillance Supervisor Looks Forward to Doing Well

The Surveillance Supervisor is responsible for overseeing daily surveillance and security operations to ensure continuous monitoring, operational effectiveness, and compliance with established security procedures. The role supervises Field Operative Agents and CCTV Monitoring Agents, manages incident response activities, evaluates operational risks, and ensures timely reporting, monitoring, and documentation across security operations.

What you will do

Security Operations Supervision and Team Oversight

• Lead and supervise the day-to-day operations of Field Operative Agents and CCTV Monitoring Agents to ensure effective execution of security activities, compliance with operational procedures, and achievement of security objectives.
• Monitor workforce deployment, provide operational direction, and ensure seamless coordination among security personnel to maintain operational continuity and effectiveness.

Operational Monitoring, Reporting Governance, and Documentation Control

• Oversee the monitoring, validation, and review of surveillance reports, incident reports, and field operational documentation to ensure submissions are timely, accurate, and complete.
• Track reporting compliance, identify inconsistencies or operational gaps, and provide recommendations to strengthen reporting discipline, accountability, and overall operational visibility.

Risk Assessment, Security Planning, and Preventive Controls Management

• Support the identification of operational risks and security vulnerabilities through continuous assessment and monitoring activities.
• Assist in developing preventive countermeasures, mitigation plans, and security recommendations aimed at minimizing operational risks, strengthening controls, and enhancing overall security effectiveness.

Performance Management, Compliance Monitoring, and Workforce Development

• Evaluate the performance of Field Officers and operational personnel based on established performance indicators including compliance, responsiveness, reporting quality, and operational effectiveness.
• Provide coaching, feedback, corrective actions, and guidance to strengthen accountability, improve workforce performance, and maintain discipline across security operations.

Nationwide Security Monitoring and Operational Surveillance Management

• Ensure continuous monitoring and operational visibility across nationwide offices, mobile hubs, armored vehicle operations, CCTV systems, and security monitoring platforms.
• Oversee monitoring activities to promptly identify, escalate, and address operational anomalies, security incidents, and potential threats affecting business operations.

Incident Response Coordination and Operational Support Management

• Serve as a primary operational contact during incidents, accidents, security breaches, operational verifications, and checkpoint activities.
• Coordinate immediate responses, facilitate communication among stakeholders, support incident resolution activities, and ensure proper documentation and escalation procedures are followed.

Security Assessment, Site Evaluation, and Deployment Readiness Management

• Lead and oversee security assessments for operational assets, equipment deployments, offices, and facilities to ensure compliance with security standards and operational requirements.
• Conduct ocular inspections, evaluate security readiness of new satellite offices, and recommend security enhancements to support safe and efficient operations.

Financial Validation, Billing Review, and Operational Cost Control

• Review, validate, and assess agency billings, reimbursements, and operational expense submissions to ensure accuracy, completeness, and compliance with company policies and approved processes.
• Support financial accountability by ensuring operational expenditures are properly reviewed prior to endorsement and submission.

GPS Monitoring and Security Tracking Management

• Oversee the monitoring and management of GPS tracking systems and security monitoring devices including airtags and vehicle tracking platforms.
• Ensure 24/7 monitoring of all Offices nationwide, mobile hub and armor car operations activities.
• Ensure 24/7 monitoring of GPS devices such as airtags, sinotrack and tracksolid and report anomalies to the Security Manager
• Ensure continuous tracking visibility, investigate anomalies, escalate unusual activities, and support operational security through proactive monitoring and reporting mechanisms.

Why should you join us?

• Competitive Salary
• Good Perks & Benefits
• You would be part of a pioneering company that leads innovation in financial technology and promotes greater financial inclusion, impacting communities across the country.
• Company that thrives on innovation and collaboration.
• Dynamic environment where you can develop your skills in technology, customer service, and leadership.
• The company that promotes a culture of teamwork, ingenuity, and customer-centric focus.
• Company that seeks to make financial services more accessible to everyone, enhancing the prosperity of communities.

Why you shouldn’t

• If you’re not particularly interested in the fintech industry or working with highly technical systems, the role might not align with your career goals.
• If you prefer a slower-paced work environment, this environment might not be ideal.
• If you are less innovative work culture, ingenuity, collaboration we’re probably not the right fit for you.
• If you’re not passionate about working on your job, it might feel unfulfilling in the long run. Joining eTap Inc., whose mission aligns with your interests is crucial for job satisfaction and growth.

Why You?

• Bachelors Degree of any of the following: Criminology or Industrial Security Management
• 2–4 years of relevant experience in surveillance, security operations, monitoring, or related functions.
• At least 1–2+ years of supervisory or team leadership experience, preferably within security, surveillance, or monitoring operations.
• Proficient in computer applications including Microsoft Office (Word, Excel, PowerPoint, Outlook) and surveillance, monitoring, CCTV, GPS tracking, or related security systems and tools.

Join the Revolution: Be Part of eTap Inc.!

Are you ready to step into a world where technology meets innovation, and every day is an adventure? At eTap Inc., we’re not just another fintech company, we're trailblazers on a mission to transform the financial landscape in the Philippines!

Pay: Php55,000.00 - Php70,000.00 per month

Benefits:

• Free parking
• On-site parking

Work Location: In person