Metro North Medical Center jobs

Call Center Agent Hiring | Healthcare Account | Sapient Global Services

Quezon City | Onsite | Up to ₱27,000/month | At Least 6 Months BPO Experience Required

Why Join Sapient Global Services

• Competitive salary up to ₱27,000 per month
• Performance-based incentives
• Stable career opportunities in the healthcare and customer service industry
• Training-focused and supportive environment

Sapient Global Services is actively hiring Call Center Agents for Healthcare Accounts across Metro Manila. If you are searching for healthcare account hiring, medical customer service jobs, or call center agent hiring, this is your opportunity to grow your career in the healthcare support industry.

We welcome applicants with at least 6 months of BPO experience. Comprehensive training is provided from Day 1 to help you succeed in your role.

Location

Muñoz, Quezon City (Main Onsite Site)

Other Sites:

• Quezon City
• Pasig City
• Mandaluyong City
• Makati City
• Manila

Job Overview

As a Call Center Agent / Customer Service Representative for a Healthcare Account, you will assist patients, healthcare members, and providers with healthcare-related inquiries, benefits information, appointment concerns, and general customer support. You will play an important role in delivering quality service and support to healthcare members.

Key Responsibilities

• Handle customer inquiries via phone, chat, or email
• Assist members with healthcare benefits, coverage, and eligibility questions
• Provide accurate information regarding healthcare services and policies
• Help customers navigate claims, billing, and account-related concerns
• Document customer interactions in internal systems
• Resolve customer concerns professionally and efficiently
• Escalate complex issues to the appropriate departments
• Meet quality and performance targets

Requirements

• At least 6 months of BPO experience
• At least High School or Senior High School graduate
• Strong English communication skills
• Customer-focused and willing to learn
• Basic computer skills and multitasking ability
• Willing to work onsite in Metro Manila
• Open to shifting schedules, including nights, weekends, and holidays

Training & Schedule

Paid training from Day 1 with full onboarding support. Shifting schedules depending on account assignment in a fast-paced but guided environment.

Apply Now

Start your career as a Call Center Agent for a Healthcare Account at Sapient Global Services and build your future in the healthcare support, customer service, and BPO industry.

Pay: Php19,000.00 - Php27,000.00 per month

Benefits:

• On-site parking
• Paid training
• Promotion to permanent employee

Work Location: In person