Medical jobs in Toledo

Orders Management & Face-to-Face Coordinator (Registered Nurse)

Work Arrangement: Remote / Work From Home
Position Type: Full-Time
Rate: $850-$900(depending on experience)

Job Summary

We are seeking a detail-oriented and organized Registered Nurse (RN) to support the company's Orders Management and Face-to-Face (F2F) teams.

The successful candidate will be cross-trained to perform responsibilities across both departments, ensuring accurate physician-order processing, timely documentation, and efficient coordination with healthcare providers.

The position may also provide occasional backup support to the Medical Records team as operational needs arise.

Workloads and responsibilities will be appropriately balanced to ensure that assigned tasks remain manageable within each shift.

Key Responsibilities1. Orders Management

• Review incoming physician orders for accuracy, completeness, required signatures, and dates.
• Process and upload physician orders into the appropriate EMR/EHR system.
• Follow up with physician offices regarding incomplete or unsigned orders, particularly those outstanding for 10 days or more.
• Verify signing providers and ensure accurate patient information.
• Maintain updated order-tracking records and document follow-up activities.
• Escalate unresolved orders or documentation concerns to the appropriate team members.
• Ensure physician orders and laboratory results are uploaded accurately and promptly.

2. Face-to-Face (F2F) Team Support

• Support the Face-to-Face team in reviewing and coordinating documentation related to Home Health services.
• Review F2F encounter documentation for completeness and consistency with established requirements and company procedures.
• Identify missing or incomplete documentation and coordinate necessary follow-ups.
• Assist with tracking outstanding F2F documentation and communicating deficiencies to the appropriate personnel.
• Work closely with the F2F team to ensure timely documentation processing.

3. Medical Records Backup Support

• Provide occasional backup assistance to the Medical Records team when required.
• Assist with uploading, organizing, indexing, and verifying medical records.
• Maintain accuracy, confidentiality, and proper handling of patient information.
• Perform these responsibilities only as assigned, with workload adjustments to accommodate cross-department duties.

4. Cross-Department Coordination and Reporting

• Participate in cross-training for both Orders Management and Face-to-Face responsibilities.
• Coordinate with physicians' offices, clinicians, and internal departments.
• Maintain accurate tracking spreadsheets and daily end-of-day reports.
• Attend scheduled team meetings and provide updates on outstanding tasks.
• Manage assigned priorities across departments according to operational needs and available shift capacity.

Required Qualifications

• Registered Nurse (RN) credentials — mandatory.
• Experience working with U.S. healthcare documentation and administrative processes.
• Strong understanding of medical terminology and clinical documentation.
• Experience reviewing medical records, physician orders, or related healthcare documentation.
• Excellent written and verbal English communication skills.
• Strong attention to detail, organizational skills, and time management.
• Proficiency in Microsoft Office, particularly Excel.
• Ability and willingness to be cross-trained and support multiple departments.
• Understanding of patient confidentiality and HIPAA requirements.

Preferred Qualifications

• Previous experience supporting U.S. Home Health or Hospice agencies.
• Familiarity with Face-to-Face encounter documentation and Plans of Care (CMS-485).
• Experience with physician-order management and obtaining missing physician signatures.
• Experience using WellSky/Kinnser, Axxess, KanTime, Homecare Homebase, or similar healthcare systems.
• Familiarity with OASIS documentation and Home Health certification/recertification workflows.
• Experience with medical-records management and documentation quality assurance.

Important Role Expectations

This position requires flexibility to support both the Orders Management and Face-to-Face departments.

The selected candidate will receive appropriate cross-training, and responsibilities will be distributed based on operational priorities.

Occasional Medical Records backup duties may be assigned, but workloads will be adjusted to ensure that the employee is not expected to complete an unreasonable volume of work within a single shift.

Pay: Php53,575.50 - Php56,727.00 per month

Benefits:

• Work from home

Application Question(s):

• Describe your experience working with U.S. Home Health or Hospice agencies, including your job title, length of experience, and primary responsibilities.
• What types of physician orders have you personally processed, and what specific information do you check to ensure an order is complete and accurate?
• Describe an actual situation where you followed up with a physician's office to obtain a missing signature on an order. What actions did you take, and what was the outcome?
• Describe your experience reviewing Face-to-Face (F2F) encounter documentation for U.S. Home Health patients. What documentation requirements or deficiencies have you encountered?
• Which EMR/EHR systems have you used, such as WellSky/Kinnser, Axxess, KanTime, or Homecare Homebase? Describe the specific tasks you performed in these systems.
• Tell us about a time you had to manage competing deadlines or responsibilities across different teams. How did you prioritize your work while maintaining accuracy?
• Describe your experience handling medical records, including uploading, indexing, organizing, or correcting patient documents. What steps did you take to maintain accuracy and confidentiality?

Experience:

• U.S.-based healthcare : 3 years (Required)

License/Certification:

• HIPAA Certification (Required)
• Registered Nurse (RN) license (Required)

Work Location: Remote