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Job Post Details

Legal / Medical Records Retrieval Specialist - job post

OpsArmy
Baguio•Remote

Job details

Job type

  • Full-time

Full job description

Legal / Medical Records Retrieval Specialist (Experienced)

Full-time | Fully remote

Apply here: https://operationsarmy.com/application


About the job

We are looking for an experienced Legal / Medical Records Retrieval Specialist to join a growing, fully remote team focused on end-to-end medical-records retrieval for lawyers and specialty healthcare providers.

As a Legal Records Specialist, you will work directly with healthcare providers and internal tools to ensure records are obtained accurately, quickly, and compliantly.

This is a high-impact role where you will combine process discipline with problem-solving creativity and help shape the playbooks and automation features used across the team.

What You'll Do

  • Manage end-to-end record retrieval for assigned customers and providers.
  • Build, standardize, and continuously improve playbooks for high-volume hospitals, billing groups, and provider networks.
  • Ensure accuracy and compliance — clean ROIs, affidavits, billing records, and complete document sets with zero rework.
  • Identify workflow improvements and collaborate with engineering and product teams to help automate repetitive steps.
  • Share learnings with teammates, standardize best practices, and raise quality standards.

What Success Looks Like

  • Noticeable reduction in average days-to-receipt across assigned providers.
  • Documented playbooks for facilities that are shared and reused by teammates.
  • Consistent delivery of complete, compliant record sets — no follow-up rework required.
  • Ongoing contributions to process and product improvements.

What We're Looking For

  • Significant prior experience in legal record retrieval, with a deep understanding of the retrieval process, providers, and records.
  • Strong work ethic and ownership mindset — pride in doing things right.
  • Excellent communication skills — comfortable calling provider offices and following up until the job is done.
  • Organized and detail-oriented — able to manage multiple requests without errors.
  • Tech-savvy — quick to learn new tools and workflows.
  • Team player who cares about improving processes, not just checking boxes.

Apply here: https://operationsarmy.com/application

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