A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.

TASKS:

Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification;
Maintaining great phone etiquette
Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as – Cerner, Epic, AthenaNet/AthenaHealth, and, NextGen
Verifying healthcare insurance coverage and eligibility
Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, e) and time-keeping
Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage
Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers
Strictly adhering and complying with the HIPAA policy

Requirements

QUALIFICATIONS:

Must have excellent verbal and written English communication skills
At least 1-2 years of experience in a medical-related background
Familiar with medical terminologies
A healthcare-related degree is highly preferred
Intermediate skills with Google Workspace and/or Microsoft Office
HIPAA Certification is a plus
Strong attention to detail
Impartial
Highly organized
Computer savvy
Open to working night shifts

MINIMUM SYSTEM REQUIREMENTS:

PRIMARY SYSTEM
- Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
- Computer Memory/RAM: 8.00 GB
- Computer Operating System: At least Windows 11 64-bit or macOS Ventura
- Headset: Any USB-type headset with noise-cancelling feature
- Camera: Capable of a clear and crisp video output
BACK-UP SYSTEM
- OPTION 1 (BACKUP SYSTEM):
- - Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
  - Computer Memory/RAM: 8.00 GB
  - Computer Operating System: at least Windows 11 64-bit or macOS Ventura
  - Headset: Any USB-type headset with noise-cancelling feature (Optional)
- OPTION 2 (POWER SUPPLY - UPS):
- - Must be capable of powering your work station for at least 3 hours
  - Typically a device with 240Wh or higher will be sufficient
  - Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
PRIMARY INTERNET CONNECTION
- DSL / Fiber Connection - Minimum of 100mb/s contracted
BACK-UP INTERNET CONNECTION
- Minimum of 20mb/s (Cell)

RECOMMENDED SYSTEM REQUIREMENTS

PRIMARY SYSTEM

- Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
- Computer Memory/RAM: 16.00 GB
- Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
- Headset: Any USB-type headset with noise-cancelling feature
- Camera: Capable of a clear and crisp video output
BACK-UP SYSTEM
- OPTION 1 (BACKUP SYSTEM):
- - Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
  - Computer Memory/RAM: 16.00 GB
  - Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
  - Headset: Any USB-type headset with noise-cancelling feature
  - Camera: Capable of a clear and crisp video output
- OPTION 2 (POWER SUPPLY - UPS):
- - Must be capable of powering your work station for at least 3 hours
  - Typically a device with 240Wh or higher will be sufficient
  - Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
PRIMARY INTERNET CONNECTION
- - DSL / Fiber Connection - Minimum of 500mb/s contracted
BACK-UP INTERNET CONNECTION
- - Minimum of 20mb/s (Cell or wired)