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    • We are looking for a Customer Support Associate to join our BPO team.
    • The role focuses on assisting customers with tour bookings, reservations, inquiries,…
    • View all CreaThink Solutions jobs - Cebu City jobs - Customer Service Representative jobs in Cebu City
    • Salary Search: Customer Service Representative Part-time (WFH) salaries in Cebu City
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Job Post Details

Customer Service Representative Part-time (WFH)
CreaThink Solutions
Cebu City
•
Remote
Part-time
Apply now

Job details

Pay information not provided
Part-time
Remote in Cebu City

Full job description

We are looking for a Customer Support Associate to join our BPO team. The role focuses on assisting customers with tour bookings, reservations, inquiries, cancellations, and other travel-related concerns while ensuring a smooth and professional service experience. This is ideal for someone with strong communication skills who thrives in a fast-paced, customer-focused environment and enjoys helping travelers create memorable experiences.

Key Responsibilities

  • Add/amend reservations received from distributors to the booking system.
  • Providing support to on-site staff in various cities.
  • Dealing with the venues and service providers in various cities to book buses, headsets, and other services related to our tours.
  • Liaise with colleagues and other departments as necessary to ensure efficiency and to maximize use of all resources.
  • Problem solving when issues arise.
  • Perform other administrative and data entry duties as required.
  • Agents are expected to receive or make calls to tour distributors to address booking concerns.
  • Proactively review upcoming tours to allow the flagging of any issues.
  • Suggest and help implement enhanced department procedures and processes.

Qualifications

  • At least 1 year of experience in BPO or customer service.
  • Strong English communication and interpersonal skills.
  • Familiarity with CRM systems and administrative tasks is an advantage.
  • High proficiency in Microsoft Office applications, including Excel, Word, and Outlook, with the ability to learn and use databases to store, manage, and update information.
  • Detail-oriented, with strong organizational and multitasking abilities.
  • Willingness to suggest solutions to problems and identify opportunities to improve processes and procedures.
  • Ability to work independently, make timely decisions in response to real-time operational situations, and work effectively as part of a team.
  • Ability to learn detailed processes regarding our tours quickly.
  • Able to work effectively in a fast-paced, process-driven environment.

If you’re interested, we encourage you to apply and join our growing team.

Benefits:

  • Work from home

Application Question(s):

  • Are you willing to work part-time?
  • Are you willing to work on weekends or holidays if needed?

Experience:

  • Customer Service Representative: 1 year (Required)

Language:

  • English (Required)

Work Location: Remote

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