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Medical Transcriptionist, Home Based jobs in Cebu City

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    • Escalate complex or unresolved concerns to the appropriate team.
    • High school diploma or equivalent (college degree preferred).
    • View all GDV Business Services Co. - Cainta jobs - Cebu City jobs - Customer Service Representative jobs in Cebu City
    • Salary Search: Wave 1 - CSR (No final Interview/Virtual Process) salaries in Cebu City
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Job Post Details

Wave 1 - CSR (No final Interview/Virtual Process) - job post

GDV Business Services Co. - Cainta
Cebu City
PHP 23,000 - PHP 25,000 an hour

Job details

Pay

  • PHP 23,000 - PHP 25,000 an hour

Job type

  • Permanent
  • Full-time

Location

Cebu City

Full job description

We are looking for a detail-oriented and customer-focused Email and Chat Support Representative to handle customer inquiries through non-voice channels. In this role, you will provide timely, accurate, and professional assistance via email and live chat, ensuring a positive customer experience while working in a virtual processing environment.

Key Responsibilities:

Respond promptly to customer inquiries via email and chat platforms

Provide accurate information about products, services, policies, and procedures

Resolve customer issues efficiently while maintaining a high level of professionalism

Document interactions and update customer records in the system

Escalate complex or unresolved concerns to the appropriate team

Follow company guidelines, workflows, and service-level agreements (SLAs)

Maintain confidentiality of customer data and adhere to data protection policies

Meet performance metrics such as response time, resolution rate, and customer satisfaction

Qualifications:

High school diploma or equivalent (college degree preferred)

Previous experience in customer service, email, or chat support is an advantage

Excellent written communication and comprehension skills

Strong problem-solving and multitasking abilities

Basic computer proficiency and familiarity with CRM tools

Ability to work independently in a remote or virtual setup

Good time management and organizational skills

Work Setup:

On-site or WFH

Pay: Php23,000.00 - Php25,000.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Free parking
  • On-site parking
  • Paid training
  • Promotion to permanent employee

Application Question(s):

  • Are you a former employee of Concentrix?
  • For how long is your BPO experience?
  • Do you have device like Laptop or desktop, earphone, web cam?
  • Kindly fill out this form: Name, Number, Email, location, Viber number:
  • are you willing to work onsite in Cebu IT Parkl?

Work Location: In person

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