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    • Job Title: Customer Service Representative Department: Customer Service Location: Remote Employment Type: Project-Based - Full Time, with opportunity for long…
    • View all 1840 & Company jobs - Baguio jobs
    • Salary Search: Customer Service Representative salaries in Baguio
    • See popular questions & answers about 1840 & Company
    • Strong web-based navigation skills;
    • Navigate multiple web-based systems while managing various work streams to provide an enhanced guest experience.
    • Transfer qualified leads based on campaign requirements .
    • Conduct outbound calls to qualified prospects .
    • Present offers clearly and confidently *.
    • Financial support for quality home office and technology equipment.
    • Xero Accounting Partner of the Year.
    • Boutique Firm of the Year at the Australian Accounting…
    • We are hiring Philippines‑based Registered Nurses for a combined role that performs clinical case review, case verification, and clinical intake for a U.S.‑…
    • Schedule:* Day shift | No weekends | Work from home.
    • Remote USRN | Full-Time WFH | Non-Voice*.
    • Your clinical knowledge, US healthcare experience, and…
    • Grow your expertise with every strategy..
    • As an Australian Paraplanner*, you will support our Australian Financial Planning clients and their businesses…
    • Schedule:* Day shift | No weekends | Work from home.
    • We’re hiring Philippines-based US Registered Nurses (USRN) for a full-time, non-voice remote role…
    • Reliable high-speed internet and a dedicated, private home office space.
    • Technical: Proficiency with cloud-based tax software, Lacerte preferred; strong Excel…
    • We are looking for an experienced Australian Accountant to join our team and provide high-quality accounting support to our Australian clients.
    • We also assist with doctor scheduling and coordinating client medical care.
    • Experience in evaluating personal injury cases, reviewing medical records, and/or…
    • Coordinate with designated medical providers and facility leadership when issues require clinical decisions or additional intervention.
    • Work closely with U.S.-based leadership and recruiting teams.
    • Experience posting jobs and managing recruitment campaigns on U.S.-based job boards.
    • Provide performance-based recommendations for creative improvements and content optimization.
    • Multi-Platform Paid Advertising, Performance Marketing & Analytics…
    • Refine videos based on creative feedback and performance insights.
    • Full-Time | Remote | 42 Hours Per Week*.
    • Experience editing short-form videos (Reels, TikTok,…

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Job Post Details

Customer Service Representative
1840 & Company
·
3.5
Baguio
•
Remote
PHP 3.00 - PHP 3.75 an hour
Full-time
Apply on company site

Job details

PHP 3.00 - PHP 3.75 an hour
Full-time
Remote in Baguio

Full job description

Customer Service Representative

Customer Service Representative
Humach
Remote, Baguio, Cordillera Administrative, Philippines

Apply Now

Non-Negotiable

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.

About the Job

Job Title: Customer Service Representative Department: Customer Service Location: Remote Employment Type: Project-Based - Full Time, with opportunity for long term employment. Schedule: Shifting and rotating schedule, possible work on weekends on EST time zone. Salary: USD 3.75 per hour Job Summary: We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax.

Job Overview

  • Employment Type:
    Full-Time Independent Contractor
  • Department:
    Customer Service/Support
  • Job Level:
    Entry Level

Education & Experience

  • Years Of Experience:
    1 Year
  • Business Model:
    Direct Sales
    E-Commerce
  • Minimum Education Level:
  • Qualification:
    Qualifications & Requirements:
    • Fluent, Conversational, And Natural English Proficiency.
    • 1+ Year Of Contact Center And/Or Customer Service Experience, Including Handling Escalated Cases And Upselling.
    • Excellent Verbal & Written Communication Skills With A Professional And Empathetic Demeanor.
    • Strong Attention To Detail, Critical Thinking, And Problem-Solving Skills.
    • Typing Speed Of 20+ WPM.
    • Ability To Work Independently And Manage Time Effectively.
    • Reliable And Punctual.
    • Must Have An Active NBI Clearance.
    Why Join Us:
    • Work In A Dynamic And Supportive Environment.
    • Opportunity For Career Advancement.
    • Hands-On Training And Professional Development.
    • Competitive Hourly Pay And Benefits.
    • If You Are Passionate About Providing Exceptional Customer Service, Thrive In A Fast-Paced Environment, And Meet The Qualifications Listed Above, We Encourage You To Apply Today!


Skills

  • Tools/Platforms:
  • Additional Skills:
    None
  • Common Methodologies/Frameworks:
  • Additional Skills:
    None
  • General Skills:
  • Additional Skills:
    None
  • Soft Skills:
    Problem Solving
    Creativity
    Relationship Building
    Presentation Skills
    Active Listening
    Teamwork
    Team Management
    Decision-Making
    Team Collaboration
  • Additional Skills:
    None

Requirements

  • Technological Requirements:
  • Language:
    English
  • Location:
    Philippines

Responsibilities

  • Customer Service – Voice Support
  • Assist customers with basic product questions, order processes, shipping details, and website guidance.
  • Provide updates on existing orders, assist with creating customer accounts, and help place standard orders.
  • Handle escalated customer concerns and ensure satisfactory resolutions.
  • Customer Service – Non-Voice Support
  • Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations.
  • Respond promptly and professionally to customer inquiries and complaints.
  • Ensure accurate documentation of interactions and resolutions.
  • Customer Account Management
  • Assist in managing Reseller Accounts by setting up new accounts in M3.
  • Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing.
  • Outbound Lead Generation
  • Identify new potential customers to expand brand presence.
  • Conduct internet research, outbound calls, and email outreach to generate leads.

Working Hours

  • Monday:
    9 P.M. - 6 A.M.
  • Tuesday:
    9 P.M. - 6 A.M.
  • Wednesday:
    9 P.M. - 6 A.M.
  • Thursday:
    9 P.M. - 6 A.M.
  • Friday:
    9 P.M. - 6 A.M.
  • Saturday:
    9 P.M. - 6 A.M.
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