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Virtual Medical Assistant — Remote (Philippines)

Company: Nimbus Health Location: Fully remote — Philippines-based applicants only Schedule: Full-time, Monday–Friday, US Eastern Time business hours (overnight Philippine Time) Engagement type: Independent contractor Compensation: Starting at USD $5.00 per hour, paid in USD

About Nimbus Health

Nimbus Health is a US-based pulmonology group operating clinics across Arizona, Georgia, South Carolina, and Maryland. Our clinical teams care for patients with asthma, COPD, sleep disorders, and other chronic lung conditions. We are expanding our remote support team to help our clinics run smoothly and keep patients on track with their care.

About the role

We are hiring a Virtual Medical Assistant to support our US clinic teams remotely. You will work directly in our electronic health record (athenaOne) and handle the administrative and clinical-support tasks that keep a busy pulmonology practice moving.

This is a patient-facing, phone-and-EHR role. You will spend your shift communicating with patients, referring provider offices, and our in-clinic staff, and documenting your work accurately in the chart.

Responsibilities

• Answer inbound patient calls and make outbound calls for scheduling, reminders, and follow-up
• Schedule, reschedule, and confirm appointments in athenaOne
• Process new patient referrals: verify demographics, insurance, and referral documentation, then schedule the patient
• Verify insurance eligibility and benefits ahead of visits
• Obtain and track prior authorizations for procedures, imaging, and medications
• Manage the clinic fax and document inbox: index, label, and route incoming records
• Request outside medical records and follow up until received
• Handle medication refill requests per clinic protocol and route to the provider
• Complete pre-visit chart preparation and update patient information
• Relay messages between patients and clinical staff and document all communication
• Support other administrative tasks as assigned by the clinic manager

Qualifications

Required

• Based in the Philippines
• Professional English fluency, spoken and written, with a clear and friendly phone manner
• Prior experience as a virtual medical assistant, medical receptionist, or in a US healthcare front-office or back-office role
• Working knowledge of US medical terminology, insurance verification, and prior authorization workflows
• Strong attention to detail and accurate documentation habits
• Ability to work US Eastern Time business hours consistently
• Reliable home office setup with a quiet, private workspace suitable for handling protected health information

Preferred

• Experience with athenaOne or another US EHR / practice management system
• Experience in pulmonology, sleep medicine, or another specialty practice
• Familiarity with HIPAA requirements
• Nursing, allied health, or medical assistant education background

Compensation and terms

• Starting at USD $5.00 per hour, with opportunity for increases based on performance and tenure
• Paid in USD on a defined invoice cycle
• Independent contractor engagement — you are responsible for your own tax registration and filings
• Full training on our systems, scripts, and workflows is provided

How to apply

Submit your resume along with a short cover letter describing your US healthcare experience and the EHR systems you have used. Shortlisted candidates will be asked to complete a brief phone screen conducted in English.

Nimbus Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.

Expected hours: 40.0 per week

Work Location: Remote