Medical Records Staff jobs

Full-Time | Permanent Work-from-Home
Position: Customer Service & Sales Support Representative

Overview:
We are looking for a highly organized and customer-focused Customer Service & Sales Support Representative to handle inbound customer inquiries, prepare quotes, respond to emails, and coordinate daily schedules.

This role is ideal for someone who is confident speaking with customers, can quickly understand their needs, and is experienced in preparing accurate and professional quotes. The successful candidate will be thorough, highly organized, and a quick learner who can manage multiple customer requests while providing an excellent customer experience.

Key Responsibilities:

• Answer and manage incoming customer phone calls professionally.
• Understand customer needs and gather the information required to provide an accurate quote.
• Prepare and send quotes based on customer requirements.
• Respond to customer inquiries through phone and email.
• Follow up on quotes, inquiries, and outstanding customer requests.
• Provide customers with accurate information about products, services, pricing, and processes.
• Coordinate customer appointments and organize the daily schedule.
• Maintain accurate customer records, quotes, and communications.
• Track customer inquiries and ensure timely follow-up.
• Coordinate with internal team members to ensure customer requests are handled efficiently.
• Assist customers throughout the inquiry and quoting process.
• Maintain a high level of accuracy, professionalism, and attention to detail.
• Learn company products, services, systems, and processes quickly.

Qualifications:

• Previous experience in customer service, sales support, inside sales, or a related role.
• Previous experience creating and preparing customer quotes is strongly preferred.
• Excellent spoken and written English communication skills.
• Confident and professional when handling inbound phone calls.
• Strong customer service and communication skills.
• Highly organized with excellent attention to detail.
• Thorough, reliable, and able to manage multiple customer inquiries simultaneously.
• Quick learner with the ability to understand new products, services, and processes.
• Strong follow-up and time-management skills.
• Proficient with Microsoft Office, Google Workspace, email, and other business software.
• Experience with CRM, quoting, scheduling, or sales systems is an advantage.
• Experience in marketing, graphic design, or social media is an added bonus.

Work Schedule:
Monday to Friday | 9:00 PM – 6:00 AM Philippine Time

Job Type: Full-time

Pay: Php32,000.00 per month

Benefits:

• Pay raise
• Work from home

Experience:

• inbound call: 1 year (Required)
• sales support: 1 year (Required)
• social media marketing: 1 year (Preferred)

Language:

• English (Required)

Work Location: Remote