Medical Lien Management jobs

Description

• Location: Remote, Philippines-based
• Schedule: Monday through Friday, 9:00 a.m. – 6:00 p.m. US Pacific Time (night shift in the Philippines)
• Reports to: Case Manager Supervisor
• Employment Type: Full-time, regular
• Preferred Background: Nursing, allied health, medical records, or related healthcare experience

Responsibilities:

• Serve as a primary point of contact for an assigned caseload of injured clients, building strong relationships based on trust, empathy, and professionalism.
• Maintain regular communication with every client, including when there are no significant case updates, to ensure clients remain informed and supported throughout the process.
• Request, track, organize, and review medical records and itemized billing from treating providers.
• Build and maintain an accurate treatment chronology for each case, including providers, treatment dates, procedures, and treatment gaps.
• Monitor each client’s treatment progress and identify when treatment has concluded or the client has reached maximum medical improvement.
• Identify missing records, unexplained treatment gaps, outstanding liens, and other documentation issues, and follow through to resolve them.
• Coordinate with medical providers, insurance adjusters, and lien holders as directed.
• Accurately document all client communications, case activity, and follow-up items in Litify, our case management system.
• Escalate legal questions, settlement discussions, and case strategy matters to the handling attorney. This position does not provide legal advice or determine or communicate case valuation.

Qualifications and Communication Requirements:

• Advanced spoken English proficiency (CEFR C1, IELTS 7.0, or equivalent).
• Strong listening comprehension of American English, including fast-paced or emotional conversations and regional accents.
• Clear, professional written English for case notes, documentation, and client correspondence.
• Strong interpersonal skills and the ability to communicate with empathy while maintaining professional boundaries.

• Genuine patience and empathy for people experiencing difficult circumstances.
• Ability to communicate delays, challenges, or unwelcome information honestly and professionally without over-promising.
• Strong organizational skills and consistent follow-through across a large number of active files.
• Ability to prioritize competing responsibilities and meet deadlines.
• Comfortable working independently while collaborating with supervisors and attorneys based in the U.S. Pacific Time Zone.
• Strong attention to detail and commitment to accurate documentation.

• Availability to work Monday through Friday, 9am to 6pm US pacific time. This is a night-shift position in the Philippines, and candidates should be comfortable maintaining this schedule on a long-term basis.
• Reliable wired broadband internet connection with a backup internet connection.
• Reliable backup power, such as an uninterruptible power supply (UPS) or generator.
• A private, quiet workspace where confidential client conversations cannot be overheard.
• Ability and willingness to maintain strict client confidentiality and comply with all applicable company privacy and information-security requirements.

• Prior experience supporting U.S. personal injury cases, whether at a law firm, legal services provider, or outsourcing organization.
• Experience with Litify or a comparable legal case management system.
• Experience communicating with U.S. insurance carriers, claims adjusters, medical providers, or lien holders.

About Avrek Law

Avrek Law Firm is a trusted and highly regarded personal injury attorney. With a focus on achieving justice for their clients, they provide aggressive and thoughtful legal representation. If you have been injured in an accident caused by someone else's negligence, Avrek Law Firm is here to help you navigate through the legal process. Their experienced team understands the challenges faced by injured victims during this difficult time, as powerful private interests often stack the legal system against them. Avrek Law Firm levels the playing field by fighting for fair compensation for your injuries. They have a track record of success, having secured over $1 billion for their clients. Most importantly, they work on a contingency basis, meaning you won't pay anything until they win your case. Contact Avrek Law Firm today for a free consultation and let them fight for the justice you deserve.