Medical Laboratories jobs in Manila

Primary Responsibilities

• Manage inbound and outbound communications with patients, doctors, and internal team members.
• Verify and confirm patient eligibility for consultation services.
• Accurately record, maintain, and update patient information in the system.
• Collect and document essential medical information prior to consultations, including symptoms, allergies, medical history, and laboratory results.
• Schedule, coordinate, and monitor patient appointments in accordance with established procedures.
• Respond to patient inquiries promptly and professionally through calls, chat, email, and mobile apps.
• Refer complex or unresolved concerns to supervisors when needed.
• Coordinate with other departments to resolve patient concerns promptly and properly.

Minimum Qualifications

• Open to applicants with or without experience. Experience in healthcare or customer service is an advantage.
• Good written and verbal communication skills.
• Basic computer skills and familiarity with digital tools and software.
• Willing to complete 15–20 days of paid telemedicine training prior to deployment.
• Willing to work on shifting schedules, including weekends and holidays.
• Able to handle confidential and sensitive patient information with discretion and professionalism.
• Detail-oriented, organized, and capable of managing multiple tasks efficiently.

Highlights

• Paid training
• Hybrid work setup (based on performance)
• Monthly incentives
• Teleconsultation access from day one for you and your household members
• Career growth and development opportunities

Pay: Php19,000.00 - Php21,000.00 per month

Benefits:

• Additional leave
• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• How much is your expected salary rate?

Work Location: Hybrid remote in Makati