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    • Triage or respond to Zendesk support tickets within SLA guidance.
    • 1+ years of customer support or related experience in a high-volume, fast-paced customer…
    • View all Spoke jobs - Work from Home jobs - Customer Support Coordinator jobs in Work from Home
    • Salary Search: Telehealth Customer Support | Work from Home | START ASAP salaries in Work from Home
    • Experience working in the medical/healthcare field.
    • Strong understanding of medical terminology and patient communication.
  • View similar jobs with this employer
    • This job is responsible for the accurate implementation of Member's Healthcare benefit policy and focusing on utilization management and the delivery of…
    • Monthly medical allowance (after 6 months).
    • A degree OR some units in allied terminologies medical course is preferred.
    • Personal assistant to the physician.
    • Help HR with onboarding/offboarding, benefits administration, employee inquiries, and engagement or professional development programs.
    • What you’ll be doing*.
    • Demonstrate knowledge of current, compliant coder query practices when consulting with physicians, Clinical Documentation Specialists (CDS), or other healthcare…
    • Conduct in-depth research across multiple social media platforms to collect evidence of flooding on events identified by the client.
    • Strong knowledge of medical terminology and clinical workflows.
    • Previous remote healthcare support or virtual assistant experience.
    • Customer Service or BPO experience is preferred.
    • If you have excellent English communication skills and enjoy helping customers, we'd love to hear from you!
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    • Previous experience in a medical assistant, medical office, or healthcare-related role preferred.
    • High school diploma or equivalent (Associates or Bachelor’s…
    • A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider,…
    • High school diploma or equivalent required.
    • Competitive hourly compensation based on experience.
    • Review all data for completeness and flag missing or…
    • This includes psychology graduates, individuals with a psych major, or candidates who have worked in mental health, counselling, allied health, or psychology…
    • 1–2 years of medical billing or RCM experience (Behavioral Health or outpatient setting preferred).
    • We are seeking a motivated and detail-oriented *Junior…
    • Reconciles pt patient payment based on the guidelines.
    • Experience in Medical Billing and/or Medical Coding is an advantage.
    • Exposure to US healthcare industry.

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Job Post Details

Telehealth Customer Support | Work from Home | START ASAP - job post

Spoke
Remote
PHP 30,000 - PHP 35,000 a month

Job details

Pay

  • PHP 30,000 - PHP 35,000 a month

Job type

  • Full-time

Full job description

About the Company

We are evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. The company solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians.
About the Role

As a Support Associate, you will have a significant, lasting impact on customer experience. From helping clinicians provide care to assisting patients with any needs, you’ll be the front lines and face of Support. If working with a close knit group of smart and hungry colleagues solving the hardest problems gets you excited, we’d love to hear from you!

What You’ll Do
  • Triage or respond to Zendesk support tickets within SLA guidance
  • Answer incoming calls from our clients, patients, and pharmacies
  • Utilize and follow SOPs for consistent experiences
  • Effectively escalate support requests per guidelines
  • Work cross functionally with other teams when required to solve an issue
  • First level technical troubleshooting
Who You Are
  • 1+ years of customer support or related experience in a high-volume, fast-paced customer centric role
  • Great people skills found in empathy, ability to build trust and patience
  • Clear communication; excellent verbal and written skills
  • Ability to adapt and move quickly, works well with change and ambiguity
  • Experience working with cross functional team to drive improvement in all parts of the company
  • Experience with ZenDesk a plus
  • Experience in Health Care is a plus
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