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    • Minimum 4 to 6 years of experience in medical equipment technical support including troubleshooting and diagnosing technical hardware, computer and IT knowledge…
    • Capable of working under varying field and environmental conditions.
    • Lead Quality Control (QC) activities on all completed field works per the company Quality…
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    • You will provide user and technical training to the customer personnel who are assigned to operate the medical equipment.
    • Vacation and Sick Leave Credits.
    • Graduate of Electrical, Electrician or Automation Engineering.
    • With extensive experience in machine troubleshooting and repair.
    • Employer-sponsored medical plan (inc. dental care and optical).
    • Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.).
    • Produces timely and accurate reports of the own activities as appropriate: i.e. engineer reports, planned maintenance reports, installation reports, expense…
    • Participate in field troubleshooting activities together with technical support team, fellow field engineers and third-party vendors.
    • The Automotive Engineer is a member of the Repair Support Section that is responsible for providing technical assistance to Visayas dealer network for hard to…
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    • Hands-on field experience in mechanical installations and repairs.
    • Record all time spent in the field, workshop and other activities.
    • Work assignment could be at shop or field service depends on customer projects request.
    • Monitor field sequence activities based on agreed scope and schedule and…
    • Stay updated on new technologies and solutions in the marine electronics field to provide value-added service to clients.
    • Competitive salary and Engineer's fee.
    • Render field service to client.
    • Diagnose and troubleshoot printers and copiers.
    • Repair overhaul and recondition printers and copiers.
    • We are looking for Field Service Engineer.
    • Preferably with experience in Access control system, CCTV, Fire Suppression system, & FDAS installation and…
    • Maintain and repair laboratory/medical equipment.
    • College graduate of Bachelor of Science in Electrical Engineering (BSEE) or bachelor of science in electronics…
    • Field service supervision : 3 years (Required).
    • Minimum of 3 years of field service supervision or any other equivalent experience.

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Job Post Details

Service Engineer, Medical Techology - job post

ZEISS Group
3.7 out of 5 stars
Muntinlupa
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Job details

Job type

  • Full-time

Location

Muntinlupa

Full job description

Your Role

This position is to deliver service excellence for the product portfolio assigned. The incumbent is responsible for providing service support function to sales team including demo, exhibitions and trade shows. This is not limited to technical support such as providing installation, commissioning, repair, calibration, and preventive maintenance services to customers. This role needs to collaborate effectively with back office in fulfilling service deliverable schedules and ensure all protocols are executed timely.

Your responsibilities will include:

  • Perform technical support and customer care activities including diagnosis and troubleshooting

  • Engage in repair, installation, calibration, commissioning and after sales maintenance service to the customer (usually at customers’ sites)

  • Perform technical support such as servicing and commissioning for the sales team during seminars, demo, exhibitions, and workshops which are usually conducted during weekends

  • Perform LAN integration and resolve connectivity issues pertaining to medical devices and data management systems, o computer Operating System / Security / Fire wall settings

  • Perform troubleshooting on device / software on workstation pc using remote software tools

  • Collect market competitive intelligence data

  • Support company’s revenue by growing and selling service contracts including ensuring parts sale are profitable

  • Responsible for all KPIs as agreed including NPS, CSI, response and resolution time

  • Timely report to Service Manager in case there are systemic quality issues

  • Proactively fulfilling customer satisfaction objectives such as ensuring excellent customer interaction at all touch points

Job Requirements:

  • At least a Degree in Electrical & Electronic Engineering / Biomedical Engineering or relevant qualification

  • Minimum 4 to 6 years of experience in medical equipment technical support including troubleshooting and diagnosing technical hardware, computer and IT knowledge

  • Knowledge with networks, healthcare IT, Data Mgt / Patient Mg systems necessary

  • Possess excellent teamwork and interpersonal skills with a strong emphasis on good analytical skills.

  • Passion for customer success and focus on creating value for customer

  • Demonstrated initiative through problem-solving, system thinking and prioritization

  • Sound ability to troubleshoot and manage complexity

Your ZEISS Recruiting Team:

Chloe Tan
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