InboxZeroVA is launching a 30-Day Medical Virtual Assistant Training Academy designed to equip qualified candidates with the foundational knowledge, practical skills, and confidence needed to support healthcare clients remotely.

No previous medical virtual assistant experience is required. We are looking for motivated professionals who already have a strong customer service background and are ready to transition into the medical VA industry.

Program Overview

Program duration: 30 days
Training schedule: 4 hours per day
Training arrangement: Remote
Training fee: None
Training allowance or salary: None during the academy period
Employment pathway: Successful graduates who meet all program requirements will be placed with an available InboxZeroVA client

Employment and compensation will begin upon successful client placement.

What You Will Learn

Participants will receive structured training in:

Introduction to the US healthcare system
Medical terminology and common healthcare workflows
HIPAA awareness and patient-data confidentiality
Patient scheduling and appointment coordination
Insurance eligibility and benefits verification
Medical billing and revenue cycle fundamentals
Electronic health record and practice-management systems
Professional phone, email, and patient communication
Documentation, task management, and quality standards
Client-readiness and medical VA workplace expectations

Key Responsibilities During Training

Attend and actively participate in all scheduled sessions
Complete assigned activities, simulations, and assessments
Practice handling healthcare-related calls and administrative tasks
Demonstrate professionalism, punctuality, and willingness to learn
Meet the academy’s attendance, performance, and graduation requirements
Maintain confidentiality when working with training materials and simulated patient information

Qualifications

At least one year of customer service, call center, BPO, administrative support, or related experience
Strong spoken and written English communication skills
Comfortable communicating with customers or patients by phone
Detail-oriented, organized, and able to follow established processes
Willing to learn medical terminology and healthcare workflows
Able to attend four hours of training daily for the full 30-day program
Has a reliable computer, stable internet connection, headset, and suitable remote workspace
Open to working schedules based on US client requirements after placement

Applicants with healthcare, insurance, billing, appointment-setting, or patient-support experience are encouraged to apply, although these are not required.

Graduation and Placement

To graduate from the academy, participants must:

Meet the required attendance standard
Complete all assigned training activities and assessments
Demonstrate the required communication and technical competencies
Pass the final client-readiness evaluation
Comply with InboxZeroVA’s professional and confidentiality standards

Candidates who successfully complete all graduation requirements are guaranteed placement with an available InboxZeroVA client. The specific client, role, schedule, hourly rate, and placement date will depend on current client openings and job requirements.

Graduation does not guarantee placement with a particular client, schedule, specialty, or compensation rate.

Why Join the Academy?