Medical Clinics jobs in SM City North EDSA

Job Summary:

1. Under the direct supervision of the Laboratory Supervisor / Chief Medical Technologist, provides front-desk, reception, and clerical support for laboratory operations.

2. Receives and assists patients, physicians, nurses, and other hospital personnel by providing accurate information regarding laboratory services, requirements, procedures, and patient flow within the scope of the position.

3. Performs registration, request verification, encoding, filing, telephone/Viber coordination, and other administrative activities necessary to support timely and organized laboratory service delivery.

Duties and Responsibilities:

1. Receives and greets laboratory patients and customers courteously and professionally.

2. Verifies laboratory requests, patient information, physician orders, and other required documents prior to registration or processing, and refers discrepancies to the appropriate laboratory personnel.

3. Registers and encodes laboratory requests and patient information accurately in the applicable laboratory information system (LIS), hospital information system (HIS), or other authorized system.

4. Coordinates patient queue and directs patients to the appropriate laboratory area, including extraction, specimen collection, or other designated service areas.

5. Provides patients with general information on laboratory procedures, preparation requirements, specimen collection instructions, operating hours, and other approved service information.

6. Receives and handles telephone calls, Viber messages, inquiries, and internal communications for the laboratory; forwards clinical or technical questions to the appropriate medical technologist or supervisor.

7. Coordinates with outpatient, inpatient, emergency, cashier, admitting, nursing, and other hospital units regarding laboratory requests, patient concerns, and service coordination.

8. Assists in monitoring pending, incomplete, or unprocessed laboratory requests and promptly communicates concerns to the assigned laboratory personnel.

9. Assists in the proper routing, filing, and retrieval of laboratory request forms, supporting documents, and other authorized records while maintaining confidentiality.

10. Assists in the release or routing of laboratory results in accordance with hospital policy and established authorization procedures; does not interpret or explain clinical results.

11. Receives and documents inquiries or complaints from patients and customers and promptly refers unresolved concerns to the Laboratory Supervisor / Chief Medical Technologist.

12. Assists in maintaining cleanliness, orderliness, and professional appearance of the laboratory reception and waiting area.

13. Assists in monitoring commonly used reception and clerical supplies and reports low stock or shortages to the immediate supervisor.

14. Prepares routine clerical reports, logs, monitoring sheets, and other documents as required by the Laboratory Supervisor / Chief Medical Technologist.

15. Ensures accurate and timely encoding, documentation, and filing of laboratory-related transactions handled at the reception area.

16. Maintains strict confidentiality of patient information, laboratory requests, results, and other records in accordance with hospital policies.

17. Practices proper safety, environmental, infection prevention and control, and occupational safety procedures.

18. Participates in laboratory quality improvement activities and recommends practical improvements in reception and clerical workflows when appropriate.

19. Performs other laboratory clerical and administrative duties related to the position as assigned by the Laboratory Supervisor / Chief Medical Technologist.

Job Specifications

Educational Requirements

1. At least college level; preferably a graduate of a business, healthcare, medical, administrative, or other related course.

Work Experience:

1. Preferably with 1 year of relevant experience in a hospital, laboratory, clinic, medical office, customer service, or clerical/reception environment.

2. Fresh graduates may be considered depending on qualifications and demonstrated competency.

Competency:

1. With good written and verbal communication skills.

2. With good customer service and interpersonal skills.

3. Organized, attentive to detail, and able to accurately handle patient information and documentation.

4. Proficient in basic computer applications, particularly MS Word and Excel; able to learn and use hospital/LIS systems.

5. Able to communicate effectively with patients, customers, physicians, nurses, medical technologists, and other healthcare team members.

6. Trustworthy and able to maintain confidentiality of patient and laboratory information.

7. Has good moral character, pleasing personality, and exhibits professionalism at all times.

8. Able to work under pressure and manage multiple clerical and customer-service tasks while maintaining accuracy.

9. Can work harmoniously with healthcare team members and follow established policies and procedures.

Inter-Relationships:

1. Collaborates with laboratory personnel and other hospital departments on matters related to patient service, laboratory requests, documentation, communication, and workflow.

Working Conditions:

1. Works 8 hours per shift based on duly approved schedule.

2. May be assigned to work in a patient-facing reception area and may be exposed to routine hospital/laboratory activities; follows applicable safety and infection control measures at all times.

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Pay raise
• Promotion to permanent employee

Work Location: In person