Medical Clinic jobs in Alabang

About PMP Pain Center

PMP Pain Center Corporation is a dynamic PT Clinic established on January 2020. It aims to be the "TOP of Mind" clinic in the Philippines by having branches in key cities nationwide. We use evidence based treatment and protocols spearheaded by our Licensed Physical Therapists.

Our Motto: “Your Wellness Is Our Priority.”

About the Role

The Clinic Administrator provides essential back-office and patient-support services to ensure smooth daily clinic operations. He/she handles all administrative, clerical, and documentation tasks — from assisting patients with paperwork and facilitating signatures on required documents, to accurate data encoding and timely generation of operational reports. The Clinic Administrator also manages the clinic's Facebook page for day-to-day inquiries, content posting, and general engagement under the direct supervision and quality review of the Clinic Manager. He/she works closely with the Clinic Manager to ensure all records, submissions, page interactions, and support activities are accurate, timely, and aligned with clinic standards.

Duties and Responsibilities

Patient Assistance & Document Facilitation

• Assists and attends to patients upon arrival, ensuring a welcoming and organized experience.
• Guides patients through required administrative processes and paperwork.
• Facilitates the signing of all necessary clinic documents — consent forms, HMO authorization letters, referral forms, treatment agreements, and other required paperwork.
• Ensures all patient documents are complete, properly signed, and filed before consultations or procedures proceed.
• Coordinates with the Clinic Manager for patient concerns that require further attention or escalation.

Data Encoding & Records Management

• Accurately encodes patient information, consultation details, and transaction records into Healthblocks 360 or designated spreadsheets.
• Updates and maintains the clinic's patient masterlist and appointment database.
• Ensures all encoded data are complete, error-free, and submitted within established timelines.
• Organizes and maintains physical and digital filing systems for easy and timely retrieval.
• Handles confidential patient information strictly in compliance with the Data Privacy Act of 2012.

Report Generation & Administrative Support

• Prepares and encodes daily, weekly, and monthly operational reports as directed by the Clinic Manager.
• Consolidates patient counts, session tallies, and other clinic metrics for reporting purposes.
• Assists in preparing summary reportsand other clinic correspondence.
• Monitors office supplies inventory and submits replenishment requests to the Clinic Manager before stock runs out.
• Performs photocopying, scanning, printing, and other clerical support tasks as needed.

Facebook Page Management (Day-to-Day)

• Manages the clinic's Facebook page for daily inquiries, comments, and messages under the supervision of the Clinic Manager.
• Responds to general inquiries (services, schedules, pricing) promptly, accurately, and in a professional and compassionate tone.
• Tags and escalates warm leads (patients expressing strong interest or readiness to book) to the Clinic Manager for personal follow-up and closing.
• Escalates complaints, sensitive issues, and negative feedback to the Clinic Manager immediately.

Coordination & General Support

• Coordinates with the Clinic Manager daily scheduling, task priorities, and patient flow.
• Assists during patient administrative processes.
• Assists in organizing clinic files and records for audit or accreditation purposes.
• Performs other administrative tasks assigned by the Clinic Manager.

Candidate Requirements

• Must be a four-year course graduate (Business Administration, Office Administration, or related field preferred)
• Has strong organizational skills and high attention to detail
• Proficient in MS Office (Word, Excel) and comfortable with data encoding systems
• Comfortable managing social media (Facebook) — responsive, professional, and brand-conscious
• Has a patient, service-oriented attitude and good interpersonal skills
• Able to maintain confidentiality and handle sensitive information with discretion
• Reliable, punctual, and able to work accurately under time pressure
• Trustworthy

Benefits:

• Company events
• Health insurance
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person