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Medical Biller
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Job Post Details
Claims QA Specialist - job post
Job details
Pay
- PHP 50,000 - PHP 65,000 a month
Job type
- Full-time
Full job description
Apply here: https://forms.clickup.com/9016879278/f/8cq5a5e-13536/PBJJL8FCKB01LJQD4F
Location: Remote
Status: Full-time
Position Summary
PawPay is seeking a detail-oriented team member to drive operational excellence across our claims ecosystem. This hybrid role bridges active claims processing and external stakeholder coordination with high-level quality auditing.
This is an excellent opportunity for individuals looking to build experience in healthcare administration, insurance operations, customer support, or claims processing.
We are looking for someone who:
- Enjoys working with processes and documentation.
- Is highly organized and detail-oriented.
- Takes ownership of tasks and follows through consistently.
- Communicates professionally and proactively.
- Can work independently while collaborating with a growing team.
- Is excited to help improve the experience for pet owners and veterinary clinics.
Key Responsibilities
Claims Management
- Review claim documentation submitted by pet owners and veterinary clinics.
- Verify that all required claim forms, invoices, medical records, and supporting documents match and are complete.
- Submit claims to insurance providers.
- Maintain accurate tracking of claim statuses.
- Maintain organized digital records within company systems.
- Monitor claims, manage workflow queues, and ensure full compliance with SOPs and insurance regulations.
Stakeholder Communication
- Act as a primary liaison with insurance carriers.
- Execute and audit follow-ups across phone calls, email, and SMS messaging.
- Ensure all phone interactions are professional, and written emails and SMS outreach are clear and compliant to TCPA guidelines.
Quality Assurance, Financial Reconciliation and Appeals
- Conduct audits on open and closed claims to review carrier decisions,
- Evaluate disputed or denied claims to determine eligibility for appeals.
- Execute financial reconciliation on paid invoices against approved reimbursements.
- Verify the correct direction of reimbursement.
- Identify discrepancies, systemic documentation issues, or trend errors.
Qualifications
Work Experience
- 1+ years of insurance industry experience (e.g. claims, policy administration) or 2+ years of general experience in customer service, client communications or quality auditing.
- Strong understanding of workflows and compliance requirements
- Excellent English communication (both written and verbal)
- Comfortable with spreadsheets, CRM tools, and AI-powered platforms.
Competency Requirements
- Strong attention to detail with the ability to identify process gaps, missed opportunities, and compliance risks
- Proactive problem-solving mindset with the ability to recommend practical solutions
- Time management and organization skills to manage claims volumes and deadlines
- Adaptability to changing processes, policies, and business requirements
- Able to work independently with minimal supervision.
Device Specifications
- Noise-canceling headphones
- Built-in or external camera
- Internet Speed: Minimum of 50mbps
Pay: Php50,000.00 - Php65,000.00 per month
Work Location: Remote